Service Design Specialist

1 week ago


Brisbane, Queensland, Australia Eden Richie Recruitment Full time

Eden Ritchie is seeking a Service Design Specialist who will play a key role in managing the service portfolio partnering with Customer Relationship Managers and Commercial Strategy to shape the digital services mix in ways that are desirable, feasible and viable.


  • 7 months
  • Fortitude Valley

Mandatory qualifications /Professional registration /other requirements

  • While not mandatory, a relevant qualification would be well regarded
  • 5 or more years experience in service/solution design/architecture within large, complex organisations
  • Proven ability to provide strategic direction that enables the delivery of sustainable, value for money, fit for purpose services and technologies that meet the business requirements of customers
  • Strategic planning capability to advocate for services portfolio and technology reform
  • Demonstrated experience in delivering ICT services and solutions in a service provider or commercially oriented organisation
  • A deep understanding of public sector operations, (particularly within the health care context) and the challenges faced by public sector managers in the provision of services
  • Strategic planning capability to lead, manage and advocate for business and system reform and to drive the adoptions of new services within a large, diverse and complex organisation
  • Demonstrated analytical and interpersonal skills commensurate with a complex and fast evolving service delivery organisation, including the ability to communicate with clarity and influence across a broad range of internal and external stakeholders
  • Manages resource requirements to ensure an appropriate balance between tactical and strategic demands
  • Excellent oral and written communication skills, including the ability to explain technology services in business terms, establish rapport and persuade others

If this role sounds like you, please APPLY NOW submitting your resume in WORD format.

If you would like more information or to discuss the role, please contact Angela Macpherson on
Job Reference: 584176
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