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Aps4 Payments Officer
7 days ago
Job Details:
Location
Geelong
Salary
Up to AU$44 per hour
Job Type
Full Time
Ref
BBBH98206_
Contact
Samuel Beckett
Posted
about 3 hours ago
The Opportunity:
This Payments Analyst role will involve working within a federal government agency that is working to transform the disability sector by providing its participants with support and the freedom to access funds based on their individual needs.
This APS4 Payments Analyst role will provide support to the Markets, Providers and Sector Development Group which works to enhance provider and participant experience.
Working within the Payments team, you will be responsible for validating payment clams that are, for a range of reasons, unable to be successfully processed through the provider and participant portal.
This role will be starting on July the 31st, with initial 12 month approval and is based in Geelong
Your responsibilities will include:
- Investigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals.
- Engaging with internal and external stakeholders to resolve payment enquiries.
- Processing manual payments to providers and selfmanaged participants.
- Working to resolve payment issues, guided by legislation, NDIA policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
- Contribute to decisionmaking within the team/work area.
- Consistently meeting team and individual work resolution targets.
- Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.
- Maintaining an awareness of government decisionmaking processes, Agency guidelines and regulations.
Requirements:
- Previous experience in customer service environments
- Proficiency with IT systems
- Claims / Insurance background highly regarded
- Demonstrated ability to work within a team and autonomously
- Previous industry experience in government health or aged care, along with understanding and knowledge of disability and its impact on individuals
- You must be an Australian Citizen to be eligible for this position
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