Senior Customer Service Coordinator

2 weeks ago

East Perth, Western Australia Programmed Full time

Senior Customer Service Coordinator

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

Our client based in Forrestfield, are looking for a dynamic and experienced Senior Customer Service Coordinator to join their team on an ongoing basis with the opportunity to become permanent for the right candidate.

Working hours: Mondays - Friday - Full time hours

Pay rate: $40 - $45 ph+ Super depending on experience

Start date: ASAP

This position will initially be contracted through PERSOLKELLY but has the potential to transition into permanent positions dependant on performance, culture fit within the team and business needs

A bit about the role:

  • Communicating with the client with completing customer freight requirements, concerns, and enquiries.
  • Maintaining open lines of communication at all levels (internally and externally)
  • To assist in the removal of all paperwork for clients requiring bookings from all of the manifests for incoming freight.
  • To ensure that all freight that requires a booking time slot for delivery is booked in time to align with customer requirements.
  • To provide customers with correct information in a timely manner.
  • To assist manager(s) and other staff when required
  • Liaise with customers with any queries relating to incoming/outgoing freight
  • Provide a backup in the areas of bookings to major customers and discrepancies relating to deliveries.
  • Other duties as directed.
  • Ensure compliance with all company OHS policies, procedures and applicable state and federal legislation.
  • Timely management of day-to-day work and issues that arise.
  • To ensure the weight and cubic of loads booked are done so as to comply with vehicle limitations.
  • Be able to identify and communicate opportunities, to benefit the company and their customers.
  • Process documents and derive results associated with KPI's.
  • Daily efficiencies to be recorded in appropriate spreadsheet.
  • Complete KPI's for designated clients and process in a timely manner giving a brief explanation to any missed time slots.

You must have:

  • Demonstrated experience in a similar role.
  • An understanding of the Transport and Warehouse Industry in general.
  • Clear (written & oral) communication skills.
  • Ability to develop and work within a team environment.
  • Able to maintain sustained level of concentration in a high-risk busy environment.
  • High level of computer skills & exceptional attention to detail.
  • Cert III In Customer Service

If you feel your experience fits the above criteria, please apply online today If you have any further questions before applying online, please email Holly Storor at

**PLEASE NOTE - only online applications will be considered**

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at for the latest updates and insights.

Consultant

Holly Storor

Reference number: _
Profession:Administration & Office SupportOther

Company: Programmed
Date posted: 9th May, 2024

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