Customer Banking Specialist
1 week ago
We are hiring a Customer Service Professional
- You are a dedicated customer service expert
- We are improving the financial wellbeing of our clients
- Together, we are providing exceptional customer service experiences
We are currently in search of a customer service professional for a part-time position in both our Murray Bridge and Mount Barker branches. This role offers a permanent part-time opportunity with 33 hours per week.
Rosters are already set. Please make sure you can work the following roster before applying:
- Monday
- Tuesday: 9:15 AM - 4:15 PM
- Wednesday: 9:15 AM - 4:15 PM
- Thursday: 9:15 AM - 4:15 PM
- Friday: 9 AM onwards
Each day in our branch-based customer service positions is unique; you will collaborate with your Branch Manager and team members to ensure excellent outcomes for every customer.
You will become a part of our Multi-Channel Branches
What does Multi-Channel Branch mean?
- Between 9:30 AM and 1 PM: Our Retail Branch serves customers face to face for their daily banking needs
- After 1 PM: We assist customers with their banking needs via telephone or digital channels in a contact center setting
Together, we strive to offer a smooth banking experience for our 10+ million personal and small business customers.
Your key responsibilities will include:
- Supporting customers with banking transactions, inquiries, and questions
- Establishing personal connections with customers through meaningful interactions both face to face and via digital channels
- Assisting customers with in-branch technology and digital banking services
- Conducting Financial Health Checks to understand customers' financial requirements
- Handling applications for loans, credit cards, and related products
- Utilizing tools to gather customer feedback and taking corrective actions to improve service
- Receiving ongoing training and development to advance your career
We are looking for individuals who:
- Have a strong passion for delivering exceptional customer service
- Are adept at engaging in meaningful conversations and comfortable asking challenging questions
- Possess problem-solving skills and a drive to find solutions
- Are willing to be flexible with their work hours
- Have a growth mindset, eager to learn, and goal-oriented
- Can work effectively in a team to deliver a seamless customer experience
Take action now, don't miss this opportunity
Next Steps: As part of the application process, you may need to complete an online assessment and/or digital interview. We recommend finishing these steps within 48 hours of applying.
If you are part of the Commonwealth Bank Group (including Bankwest, x15ventures), please apply through Sidekick for a valid application. We are here to help you progress in your career.
We are aware of some accessibility challenges on this site, especially for screen reader users. We are dedicated to making your job search hassle-free, so if you need extra assistance, please reach out to HR Direct.
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