Customer Banking Specialist

1 week ago

Mount Barker, South Australia Commonwealth Bank Full time
You are a passionate customer service professional We are enhancing the financial wellbeing for our customers Together we are delivering outstanding customer experiences

We are currently seeking a customer service professional for a part time opportunity to work across both our Murray Bridge and Mount Barker branches. This opportunity is a permanent part time position consisting of 33 hours/week.

Rosters are predetermined. Please ensure you are available for the following roster before applying:

M T 9:15- 4:15 W 9:15 - 4:15T 9:15 - 4:15F 9:

No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

You will be joining one of our Multi-Channel Branches

What is a Multi-Channel Branch?

Between 9:30am-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

More specifically, you will:

Assist customers with general banking transactions, answering questions and queries Build a personal connection with customers through meaningful conversations face to face and through our direct channels Work with customers to use our in-branch technology and digital banking options Complete Financial Health Checks to assess customers' financial needs Process applications for personal loans, credit cards and associated products Use tools to capture customer feedback and take action to correct any service breaks to drive improvement Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

A passion for delivering outstanding customer service with every interaction The ability to have great conversations and confidence to ask challenging questions Problem solving attitude and curiosity in finding the right solutionsWillingness to be flexible with work hours An open approach to learning new things and goal oriented An ability to work collaboratively as a team to deliver a seamless customer experience

Don't wait, apply today

What's Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying. '

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 06/06/2024

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