![Arborgreen](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Officer
1 week ago
Introduction:
About the Company:
We're a growing company with a tight-knit family-like community culture, and we are looking for excellence to be added to our team.
Our Vision is to be Australia's tree planting experts, eagerly sought after by businesses and local government.
Supporting Australia's tree-planting and landscaping professionals, our Brand Promise is to ensure the right tree-planting products are delivered on time by people who care.
Why work for us?
Arborgreen has a strong community environment comprising of a passionate team where everyone loves to support and share their knowledge with each other.
- Competitive salary with monthly team incentives for achieving targets
- Flexible work arrangements
- Ongoing support, development and professional training
- Fantastic company culture where employees come first
Description:
About the Role
Arborgreen are currently seeking a dynamic individual to join our team as a Full-Time Customer Experience Officer at our Mount Barker Office.
As a key member of our Customer Service Team, you will play an essential role in maintaining day-to-day relationships with our valued customers.
Your primary responsibility will be to ensure an exceptional customer experience by leveraging strong critical thinking, data analysis, and research skills to maximize revenue opportunities through comprehensive solutions.
Responsibilities:
- Manage customer relationships, ensuring satisfaction through proactive communication and rapid response.
- Document customer interactions, process orders, and generate quotes with attention to detail.
- Collaborate crossfunctionally to assess and resolve issues promptly.
- Provide personalized solutions for customer requests, utilizing research and critical thinking.
- Utilise data to improve service delivery, provide internal feedback, and identify areas for enhancement.
- Resolve complaints, convert dissatisfied customers, and meet performance metrics.
- Contribute to team meetings and operational improvements.
- Follow communication procedures and collaborate with product specialists for bestinclass support.
- Identify valueadded service opportunities and collaborate for revenue generation.
Skills and Experiences:
About You:
- Customerfocused with excellent people skills.
- Strong multitasking abilities and quota achievement.
- Proficient in CRM systems and active listening.
- Attention to detail and solutionoriented mindset.
- Utilise critical thinking to:
manage competing priorities.
understand customer needs.
leverage technology for customer service excellence.
effectively communicate complex information.
ensure precision in all tasks.
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