Dealer Operations Consultant
2 weeks ago
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About the Position:
As a Product Support Operations Representative (Pre-Field), you will commence a development program and embark on a journey of learning and collaboration, contributing to the success of dealers in ANZI region. Based in Melbourne and working in a small team supported by Subject Matter Experts (SMEs), this role is pivotal in ensuring that dealer parts and service operations are seamless, optimal and profitable whilst enhancing customer satisfaction and building dealer product support capabilities.
Whilst applicants will be considered from across Australia, you may be required to relocate upon completion of your developmental period. Company support is provided with relocation.
Job Duties:
Function as a liaison between dealers and Caterpillar. Utilize deep understanding of distribution processes and systems to analyse and resolve product support capabilities and challenges. Conduct analysis, identifying strategic problems and implementing effective solutions.Primary Responsibilities:
Assist dealers in business planning and recommend improvements for efficiency and effectiveness. Counsel dealers to enhance human performance capability and implement performance gap solutions. Analyse dealer Parts and Service operations, focusing on process optimization and profitability. Support dealer participation in Caterpillar improvement programs and ensure compliance with policies. Facilitate rollout of new products and services, staying updated on industry and technology changes.Desired Skills and Experience:
A bachelor's degree in engineering. Customer Focus. Problem Solving and Project Management. Consulting and Collaboration. Decision Making and Critical Thinking. Relationship Management. Effective Communication and Negotiation. Prior experience in field assignments or product support roles is beneficial. Mechanically minded. Must be willing to travel up to 30%. Compensation & Benefits:
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:
Career & Development
Your career and development is important to us. You will have the opportunity to participate in structured learning and development programs to help you build a strong technical foundation, business and commercial acumen, key skills and capabilities, preparing you for an exciting career with Caterpillar.
Location:
Melbourne
If you can meet the above requirements and are looking for an exciting and rewarding career, please apply today via by attaching a copy of your resume and cover letter.
Posting Dates:
May 31, June 16, 2024Caterpillar is an Equal Opportunity Employer (EEO).
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