Service Delivery Manager

1 week ago

North Sydney Council, Australia TPG Telecom Full time
We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity
TPG Telecom is seeking a highly skilled, results-oriented
Manager:


  • Service Delivery to provide leadership to the Enterprise, Government and Wholesale Business Unit. The role will primarily focus on leadership and development of a sizeable team of Service Delivery professionals responsible for the delivery of all provisioning, warehousing & procurement activities.


As part of leading the Service Delivery engine, you will be responsible in ensuring the overall delivery of services in the SD-WAN, IOT, 5G & IPVPN space along with Layer 1 technologies in the Fibre/Copper space.

Key success criteria will include defined customer experience SLA's, cost optimisation KPIs and customer satisfaction through our Net Promoter Score (NPS) program.

This role is seeking a strong business outcomes mindset with the ability to inspire and communicate with confidence to your team, your manager and the wider executive team on strategy and development on continual improvement models to deliver services efficiently and effectively

Responsibilities

  • Clearly defined process workflows ensuring optimal customer experience and team efficiencies are achieved
  • Manage customer orders allocation, resolve issues and remove roadblocks in a timely and efficient manner
  • Ensure compliance with standardised SLA's, processes, systems, and tools
  • Root cause analyses for escalations, delivery issues and order management concerns and feed back to customers, sales or network teams
  • Championing a continuous process improvement culture and methodology across TPG Telecom and build organisational capability within the Service Delivery team
  • Work with the Analytics function inside Customer Operations to create and deliver reports to showcase the team's performance on key metrics
  • Manage all customer communication in a professional and timely manner
  • Ensuring all team members are performing to the best of their ability to achieve their KPI's
  • Proactive identification of team & individual challenges and create tailored performance plans to mitigate risks accordingly
  • Work with the Analytics function inside Customer Operations to create and deliver reports to showcase the team's performance on key metrics
  • Identify, analyse and showcase trends & patterns that will form business cases as part of your continuous improvement program through clear and concise reporting
  • Conduct daily review of team's resourcing & workload to ensure sufficient coverage and timely completion, remove any bottle necks in a timely manner
  • Perform regular performance reviews with team members to manage performance and facilitate career development

Knowledge and experience

  • Proven ability to encourage, motivate and influence positive performance results and behaviours, with a minimum of 5years' experience in a leadership position
  • Highly experienced in using a "business solutions" type approach, utilising TPG Telecom's product and services to identify customer needs and sell into applicable market sectors
  • Exceptional knowledge and understanding of customer operations provisioning & hardware management processes when selling into TPG Telecom market sectors, including both Telco and ICT
  • Strong understanding of TPG Telecom's business and the competitive marketplace
  • Strong knowledge of all political and economic influences that could affect TPG Telecoms businesses and the broader marketplace
  • Management of high value SMB and Enterprise & Government portfolios, including the management of multimilliondollar opportunity pipelines and individual deals

Benefits and perks

  • Flexible hybrid way of working (from home and office)
- 'Stay Connected Mobile'
  • Access to a free mobile plan
- 'Stay Connected NBN'
  • Access to a free NBN 100 plan
- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year

  • Access to TPG Learning Hub platform and internal development opportunities
  • Access to Corporate Partner Discounts

Our TPG Telecom Spirit
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs.

You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together.

We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solu

  • IT Service Delivery Manager

    1 week ago

    North Sydney Council, Australia Pacific National Full time

    Dynamic operational rail environment with a variety of systems and technology: Located in our head office in North Sydney:- Flexible working environmentAbout usPacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk...

  • Service Delivery Manager

    1 week ago

    North Sydney Council, Australia Pacific National Full time

    North Sydney Location:- Permanent Opportunity:- Career progression_ Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply._About the RoleIn this exciting leadership position, you will lead, motivate, and manage the teams responsible for delivery of Rail services nationally,...

  • Service Delivery Manager

    1 week ago

    North Sydney Council, Australia NetStrategy Full time

    About NetStrategyThe trusted ICT partner of hundreds of schools nationally, NetStrategy is Australia's largest, most comprehensive education consulting and managed services practice with unmatched specialist knowledge of the sector from thousands of engagements over three decades.About the RoleAs the Service Delivery Manager reporting directly to the...

  • Customer Delivery Manager

    2 weeks ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • Service Delivery Manager

    1 week ago

    North Sydney Council, Australia Pepper Financial Services Group Full time

    The Role The Service Delivery Manager partners with other technology functions and line-of-business leaders to deliver service management support using the ITIL methodology framework and in an agile technology environment. This role is accountable for providing incident, problem, change, service request and knowledge management along with Disaster...

  • Service Delivery Manager

    1 week ago

    North Sydney Council, Australia Pepper Full time

    Who We AreAt Pepper, we're focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. Pepper has grown to become one of Australia's largest non-bank lenders and has been recognised as Australia's Best Specialist lender over the last 9 years.The RoleThe Service Delivery Manager...

  • IT Service Delivery Manager

    3 weeks ago

    North Sydney, Australia Pacific National Full time

    **Dynamic operational rail environment with a variety of systems and technology**: - ** Located in our head office in North Sydney**: - ** Flexible working environment** **About us** Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel,...

  • Service Delivery Manager

    3 weeks ago

    North Sydney, Australia Pacific National Full time

    **North Sydney Location**: - **Permanent Opportunity**: - **Career progression** **_ Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply._** **About the Role** In this exciting leadership position, you will lead, motivate, and manage the teams responsible for delivery...

  • Service Delivery Manager

    2 weeks ago

    North Sydney, Australia Soprano Design Full time

    **We want you!** We are currently seeking a Service Delivery Manager to join our global organisation. You will be responsible for all things service management related including incident, problem, change management and service level agreements. You will also identify and lead continual service improvement opportunities and have a proven ability to deliver...

  • Service Delivery Manager

    2 months ago

    North Sydney, Australia NetStrategy Full time

    **About NetStrategy** The trusted ICT partner of hundreds of schools nationally, NetStrategy is Australia's largest, most comprehensive education consulting and managed services practice with unmatched specialist knowledge of the sector from thousands of engagements over three decades. **About the Role** As the Service Delivery Manager reporting directly...

  • Construction Manager

    1 week ago

    North Sydney Council, Australia Service Stream Full time

    Primary LocationNorth Sydney - Service StreamJob Description SummaryThe Construction Manager is responsible for the overall project delivery, financial and quality targets, ensuring compliance to Service Stream specified HSE work practices and policies.About the RoleService Stream is currently looking for a Construction Manager based in Sydney.The...

  • Service Delivery Controller

    1 week ago

    North Sydney Council, Australia Pacific National Full time

    Service Delivery Controller Permanent opportunity Manage our BU haulage services from within the day of operations control function. North Sydney location 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster)About usPacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a...

  • Service Delivery Supervisor

    1 week ago

    North Sydney Council, Australia Pacific National Full time

    Supervisor Service Delivery Permanent opportunity, North Sydney location 12 hour rotating shifts, weekend and night work required.About usPacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and...

  • Service Delivery Controller

    1 week ago

    North Sydney Council, Australia Pacific National Full time

    Service Delivery Controller Permanent opportunity Manage our BU haulage services from within the day of operations control function North Sydney location, all training provided 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster) Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and...

  • Delivery Manager

    2 months ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Delivery Manager** - Location: Hybrid opportunity, Head Office - Haymarket - 12-month opportunity with the potential to convert to permanent - Salary: SNSW Grade 11/12 $145,682 - $175,260 + 10.5% superannuation **Do you want to...** - Deliver state-of-the-art digital experiences - Support the delivery of Cyber Security Projects - Be part of a truly agile...

  • IT Service Delivery Manager

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **IT Service Delivery Manager** Are you based in SYDNEY, LITHGOW, BATHURST, GOSFORD, MAITLAND or across Regional NSW? The Department of Customer Service is looking for a Manager, Service Desk to join our growing team! **Benefits**: - Fantastic ongoing clerk grade 11/12 opportunity. - Salary range: $134,411 - $155,445 + super, commensurate with...

  • Casual Service Delivery Controller

    1 week ago

    North Sydney Council, Australia Pacific National Full time

    Casual Service Delivery Controller Casual opportunity Manage our BU haulage services from within the day of operations control function North Sydney location, training provided 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster) While in training fulltime commitment required, after which on demand basis as a casualAbout usPacific...

  • Precontracts Manager

    1 week ago

    North Sydney Council, Australia Service Stream Full time

    Primary LocationNorth Sydney - Service StreamJob Description SummaryExciting new opportunity for a Pre-Contracts Manager to join our Transport Division and help our business grow by producing winning proposalsAbout the RoleService Stream's Transport Division in currently seeking a Pre-Contracts Manager to join our Strategy & Growth team. You will be...

  • Service Delivery Manager

    1 month ago

    North Sydney, Australia Pepper Financial Services Group Full time

    The Role The Service Delivery Manager partners with other technology functions and line-of-business leaders to deliver service management support using the ITIL methodology framework and in an agile technology environment. This role is accountable for providing incident, problem, change, service request and knowledge management along with Disaster...

  • Service Delivery Manager

    3 weeks ago

    North Sydney, Australia Pepper Full time

    **Who We Are** At Pepper, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. Pepper has grown to become one of Australia’s largest non-bank lenders and has been recognised as Australia’s Best Specialist lender over the last 9 years. **The Role** The **Service...