Claims and Dispute Resolution Assistant

1 week ago

Wollongong, New South Wales, Australia Trendline$ Pty Ltd Full time

Responsibilities:

Draft claims and dispute resolution documents:

  • Collaborate with our team to prepare necessary documentation, including claim forms, response letters, and related correspondence.
  • Conduct thorough research and analysis to ensure accuracy and attention to detail in drafting documents.
  • Assist in developing persuasive arguments and strategies to support clients' insurance claims.

Case management and documentation:

  • Organise and maintain case files, including relevant correspondence, policy documents, and supporting evidence.
  • Prepare summaries and chronologies to facilitate efficient case management and preparation.
  • Track important deadlines for filing claims and responding to inquiries from insurance companies or other parties involved.
  • Maintain a comprehensive database of case information for easy retrieval and reference.

Research and analysis:

  • Stay updated with insurance laws, regulations, and industry practices.
  • Conduct research to gather information on relevant policies, coverage, and precedents.
  • Analyse insurance policies and contractual terms to assess claim validity and potential disputes.
  • Prepare concise reports summarizing research findings for review by the team.

Administrative support:

  • Undertake a traineeship in a Cert 3 in Business Administration concurrently with the legal responsibilities.
  • Provide general administrative assistance, such as managing phone calls, scheduling meetings, and maintaining office supplies.
  • Assist in drafting and proofreading various business documents, including reports and client correspondence.
  • Utilise relevant software and tools for efficient data management and document organization.

Communication and collaboration:

  • Liaise with clients, insurance companies, and other relevant parties to gather necessary information and documentation.
  • Collaborate with the team to prepare for negotiations, mediations, and other dispute resolution processes.
  • Support the team in developing effective strategies to advocate for clients' insurance claims.
  • Provide regular updates on case progress to ensure effective communication with clients and internal stakeholders.

Qualifications:

  • Currently enrolled in the 2nd, 3rd, or 4th year of a law degree program.
  • Availability of at least 2 days a week.
  • Strong written and verbal communication skills for drafting persuasive documents and effective collaboration.
  • Excellent organisational skills and attention to detail to manage multiple cases and deadlines.
  • Proficiency in conducting research and analysing information.
  • Familiarity with insurance laws, regulations, and industry practices is desirable.
  • Ability to work independently and as part of a team.
  • Enrolled in or willing to undertake a traineeship in a Cert 3 in Business Administration.
Join our team and gain valuable experience in claims management and dispute resolution within the insurance sector. This role offers a supportive and collaborative work environment where you can develop both legal and administrative skills.

If you are passionate about helping clients navigate insurance claims and possess the required qualifications, we encourage you to apply.


Job Type:
Part-time

Part-time hours: 15 per week

Salary:
$ $33.00 per hour

Ability to commute/relocate:

  • Wollongong,

NSW:
Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (Year 12) (preferred)

Work Location:
In person

Application Deadline: 10/06/2023

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