Senior Floor Coordinator

2 weeks ago

Melbourne, Victoria, Australia Cliftons Venues Full time

At Cliftons, we're more than just venues for corporate events and training. We're the one-stop provider for all things collaboration Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. With the latest technologies, fast internet and incredible venue services, we make seamless global event delivery effortless.

About the Role

Located in the heart of the CBD, you will support the Venue Manager and Operations team in the day-to-day running of the two venues. Our events delivery business is diverse and tailored to our clients – from corporate training to planning days, team-building events, exams and corporate cocktail parties. No two days are the same

Your previous experience will ensure the highest levels of client service, facility management and general presentation are delivered.

On a day-to-day level, you will:

  • Manage a high-volume front desk for multiple clients each day
  • Meet & greet clients each day, ensuring they have everything they need for their event and actioning any additional requests.
  • Ensure the client break-out areas and rooms are well-presented from the start and throughout the day.
  • Assist with general guest services and requests.
  • Support the Venue Manager with training and rostering of casual staff members
  • Update event details, input client data and process invoices accurately using our CRM

About You

We welcome applications from people of all backgrounds. Ideally, you'll have previous experience in either hospitality, corporate events, hotels, client services or front office reception.

In addition, you will:

  • Have high level administration and organisational skills
  • Love working as part of a team – motivating and inspiring those around you
  • Thrive in a fast-paced and multi-faceted environment
  • Possess outstanding client service skills
  • Display excellent communication and interpersonal skills
  • Be proactive with solution focused problem-solving abilities
  • Remain calm under pressure, and able to make intelligent and effective decisions

Why Join Us?

Recently named one of Australia / NZ's Best Places to Work, we are a progressive company that welcomes input from our team at all levels.

Our 380 team members are the key ingredient in creating our inclusive workplace and remarkable experiences for our customers and each other. We do this through our FLIPIT values – Fun, Leadership, Integrity, Passion, Innovation, Teamwork.

Benefits of working here include: work flexibility (including a paid break before you start & Me Days) an approachable & super-friendly management team, regular celebrations and company events, ongoing learning, the opportunity for career growth and great discounts to make your pay go further

To apply

If you're ready to take the next step, we'd love to hear from you. Please apply now with a cover letter & CV outlining why you are a great fit for this position.

The safety and wellbeing of our people is a priority for us which is why Cliftons has introduced a requirement for all team members to be vaccinated against COVID-19.

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