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Supervisor(a) de Recepção
1 week ago
Descrição da empresa
POR QUE TRABALHAR PARA A ACCOR?
Somos muito mais do que um líder mundial. Sejam bem-vindos como você é e você poderá encontrar um trabalho e uma marca que correspondam à sua personalidade.
Apoiamos você a crescer e aprender todos os dias,garantindo que o trabalho traga um propósito à sua vida, para que, durante sua jornada conosco, você possa continuar a explorar as possibilidades ilimitadas da Accor.
Ao ingressar na Accor, cada capítulo de sua história é sua para escrever e juntos podemos imaginar a hospitalidade de amanhã. Descubra a vida que espera por você na Accor, visite:
Faça o que você ama, cuide do mundo, ouse desafiar o status quo#BELIMITLESS
Descrição da vagaConfiável e Engajado. Como Supervisor de Recepção, você demonstrará a essência de criar uma jornada excepcional para os hóspedes. Você está dedicado em cuidar dos clientes a partir do momento em que chegam até a sua partida, além de ser um parceiro no acolhimento dos Heartists.
- Apoiar o Coordenador de Recepção na gestão das atividades da Recepção e nodesenvolvimento da equipe, contribuindo para a excelência noatendimento, para o aumentoda performance da unidade e cumprindo com os padrões da marca.
- Auxiliar o seu superior na coordenação do trabalho da equipe, orientando,
priorizando/distribuindo tarefas e solucionando os problemas operacionais pertinentes. - Acompanhar a ocupação do hotel, em conjunto com o Coordenador de Recepção, de acordocom a disponibilidade, orientando o Supervisor de Reservas e realizando as correçõesnecessárias.
- Auxiliar o seu superior na condução de projetos corporativos sobresponsabilidade darecepção.
• Garantir a execução dos processos e procedimentos do "Auto Controle" da área emconjunto com o superior imediato. - Recepcionar hóspedes/clientes no balcão, identificando-os e prestando informações eesclarecimentos diversos (Reservas, confirmação de passagem aérea, endereços/fones delocais, reclamações etc.).
- Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo àentrega das chaves e encaminhando-os aos respectivos apartamentos.
- Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo ospagamentos, bem como montando/organizando os respectivos processos.
- Manter contato com os demais setores para solução de assuntos diversos relacionados àárea.
- Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes.
- Elaborar escalas de trabalho e férias, auxiliar o superior imediato no dimensionamento dasequipes e informá-lo sobre padrões de tempo e qualidade de serviços dos colaboradores.
- Substituir superior imediato em sua ausência.
- Auxiliar o coordenador de recepção nos aspectos comportamentais dos colaboradores,mediar conflitos na equipe.
- Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrõesestabelecidos.
- Manter o sistema de Backup e tarifação do hotel em perfeito funcionamento.
- Executar outras atribuições correlatas de acordo com a necessidade da área.
- Superior completo em Turismo, Hotelaria ou compatível
- Avançadoem inglês, idiomas adicionais são um plus
- Background em procedimentos internos de recepção e reservas
- Capacidade comprovada de construir e manter um bom relacionamento com a equipe e clientes
- Microinformática como usuário, com habilidades na utilização dasferramentasOutlook, Power Point, Word e Excel
- Liderança
- Agilidade
- Proatividade
- Discrição
- Atenção a detalhes
BENEFÍCIOS:
- Vale Transporte
- Refeição no Local
- PPR - Programa de Participação nos Resultados
- Prêmio de Fidelização
- All Heartist Program (tarifa exclusiva em hospedagem e alimentação em nossos hotéis)
- Assistência Médica
- Assistência Odontológica
- Seguro de Vida
- PAP - Previdência Privada Accor
- Reembolso Farmácia
- Licenças Estendidas
- Folga Aniversário
- Plano de Carreira
- Aprendizagem e Desenvolvimento
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