Supervisor(a) de Recepção

1 week ago


Brisbane, Queensland, Australia Accor Hotels Full time

Descrição da empresa

POR QUE TRABALHAR PARA A ACCOR?

Somos muito mais do que um líder mundial. Sejam bem-vindos como você é e você poderá encontrar um trabalho e uma marca que correspondam à sua personalidade.

Apoiamos você a crescer e aprender todos os dias,garantindo que o trabalho traga um propósito à sua vida, para que, durante sua jornada conosco, você possa continuar a explorar as possibilidades ilimitadas da Accor.

Ao ingressar na Accor, cada capítulo de sua história é sua para escrever e juntos podemos imaginar a hospitalidade de amanhã. Descubra a vida que espera por você na Accor, visite:

Faça o que você ama, cuide do mundo, ouse desafiar o status quo#BELIMITLESS

Descrição da vaga

Confiável e Engajado. Como Supervisor de Recepção, você demonstrará a essência de criar uma jornada excepcional para os hóspedes. Você está dedicado em cuidar dos clientes a partir do momento em que chegam até a sua partida, além de ser um parceiro no acolhimento dos Heartists.

  • Apoiar o Coordenador de Recepção na gestão das atividades da Recepção e nodesenvolvimento da equipe, contribuindo para a excelência noatendimento, para o aumentoda performance da unidade e cumprindo com os padrões da marca.
  • Auxiliar o seu superior na coordenação do trabalho da equipe, orientando,

    priorizando/distribuindo tarefas e solucionando os problemas operacionais pertinentes.
  • Acompanhar a ocupação do hotel, em conjunto com o Coordenador de Recepção, de acordocom a disponibilidade, orientando o Supervisor de Reservas e realizando as correçõesnecessárias.
  • Auxiliar o seu superior na condução de projetos corporativos sobresponsabilidade darecepção.
    • Garantir a execução dos processos e procedimentos do "Auto Controle" da área emconjunto com o superior imediato.
  • Recepcionar hóspedes/clientes no balcão, identificando-os e prestando informações eesclarecimentos diversos (Reservas, confirmação de passagem aérea, endereços/fones delocais, reclamações etc.).
  • Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo àentrega das chaves e encaminhando-os aos respectivos apartamentos.
  • Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo ospagamentos, bem como montando/organizando os respectivos processos.
  • Manter contato com os demais setores para solução de assuntos diversos relacionados àárea.
  • Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes.
  • Elaborar escalas de trabalho e férias, auxiliar o superior imediato no dimensionamento dasequipes e informá-lo sobre padrões de tempo e qualidade de serviços dos colaboradores.
  • Substituir superior imediato em sua ausência.
  • Auxiliar o coordenador de recepção nos aspectos comportamentais dos colaboradores,mediar conflitos na equipe.
  • Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrõesestabelecidos.
  • Manter o sistema de Backup e tarifação do hotel em perfeito funcionamento.
  • Executar outras atribuições correlatas de acordo com a necessidade da área.
Qualificações
  • Superior completo em Turismo, Hotelaria ou compatível
  • Avançadoem inglês, idiomas adicionais são um plus
  • Background em procedimentos internos de recepção e reservas
  • Capacidade comprovada de construir e manter um bom relacionamento com a equipe e clientes
  • Microinformática como usuário, com habilidades na utilização dasferramentasOutlook, Power Point, Word e Excel
  • Liderança
  • Agilidade
  • Proatividade
  • Discrição
  • Atenção a detalhes
Informações adicionais

BENEFÍCIOS:

  • Vale Transporte
  • Refeição no Local
  • PPR - Programa de Participação nos Resultados
  • Prêmio de Fidelização
  • All Heartist Program (tarifa exclusiva em hospedagem e alimentação em nossos hotéis)
  • Assistência Médica
  • Assistência Odontológica
  • Seguro de Vida
  • PAP - Previdência Privada Accor
  • Reembolso Farmácia
  • Licenças Estendidas
  • Folga Aniversário
  • Plano de Carreira
  • Aprendizagem e Desenvolvimento

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