Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia Known Full time

Known is currently seeking an enthusiastic Customer Success Manager to join our Burst SMS business and establish their career in technology sales.

  • Provide crucial day to day administrative support to our Sales team
  • Newly created, Permanent opportunity
  • Attractive remuneration package including Employee Stock Option Plan


Included in our portfolio of products under our parent company Known, Burst SMS provides advanced messaging solutions to over 35,000 businesses worldwide, helping them build long-term relationships with consumers through the power of conversation.


We pride ourselves on solving complex problems through automation, advanced AI, bi-directional messaging and our APIs, providing our customers with elegant and intuitive solutions that harness the power of direct communication through SMS and other messaging channels.


The Role


This is a great opportunity to establish a career in Tech Sales (SaaS platform), in a role that will help us to ensure client satisfaction is heightened.

We will provide on the job product training as well as the opportunity for you to learn sales foundations.


You'll be working with a team of supportive, intelligent and curious individuals, passionate about technology and who like working through a diversity of problems to solve.

You will be a collaborative, energetic individual who consistently displays a positive attitude with a good understanding of business processes.


Key Responsibilities

Account Management & Business Development

  • Establishing productive, professional relationships as the main commercial contact for existing Accounts.
  • Identifying business opportunities within new divisions of our APAC clients.
  • Engaging our customer base with new commercial product/feature releases.
  • Collaborating with our sales function to support any identified opportunities through to close.
  • Assisting in the provision of an outstanding onboarding, contract renewal and renegotiation process for high value clients.
  • Conducting product demos, articulating Known's value propositions, and nurturing our valued clients.
  • Attending events, conferences & meetups to promote and evangelise the Known/Burst SMS business, brand, product and services.

Sales Support

  • Proactively supporting our sales team with customer administration and achieving set performance goals.
  • Working with clients across product, marketing and account management.
  • Completing number registrations, and helping us to expand internationally with customer registrations.
  • Liaising with internal staff to ensure customer needs are met.
  • Resolving customer issues or queries and adding overall value to the sales team.

Skills and Experience

  • Experience in an Account Management support position in the SaaS, Tech, ICT industry.
  • Enjoyment of seeking out and understanding client challenges and pain points followed by value selling into these learnings.
  • Technical solution based selling and contract renegotiation.
  • Confidence, conviction and comfort in deal focused conversations with business owners, marketing managers and IT managers.
  • Natural relationship management, with a personal interest in all things technology and a high conviction view on trends in the market.
  • Positive initiative and enthusiasm, with willingness and aptitude to learn new procedures and product information.
  • Ability to quickly pickup product knowledge and adapt to sales techniques.
  • Thrives in working under pressure and effectively prioritising work to meet company and customer expectations.

Opportunity and Benefits


You will be part of a global team, which has helped Known become one of the fastest-growing tech companies in the Asia-Pacific.

You will be reporting to inclusive managers who use an open-minded agile approach. Your voice will be heard, and you will have the opportunity to grow and make impactful decisions.


You will be working with and alongside the business founders, and you will be part of a dynamic and innovative company within a high growth industry.

We are proud to be an equal opportunity employer and are committed to cultivating diversity in our teams. We recognise that the best ideas come from allowing the individual's unique background, skills, and personality to shine through.

The company also has a generous ESOP that all staff benefit from - we all succeed together.

  • For more information about Known, visit our website
  • Known operates a direct sourcing model so no agency introductions will be accepted

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