Cx/dx Salesforce Product Manager

1 week ago


South Morang, Victoria, Australia City of Whittlesea Full time
Fixed Term - Full Time
Band 8
Salary $115, Super + RDO + Flexible Working

About Us
The City of Whittlesea is one of the fastest growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community.

Our vision is to make Whittlesea 2040:
A Place For All by ensuring our residents can enjoy access to local services, facilities and infrastructure.
Our staff are passionate, skilled and diverse, providing a great environment to work in and succeed.

The Role
Make a difference in our community

City of Whittlesea is seeking a dynamic and customer-focused professional to join our team as a Business and Customer Advocate.

This role sits at the intersection of technology, customer experience, and Service Delivery teams and plays a crucial role in delivering initiatives that provide exceptional experiences for all customers and stakeholders.

As the Salesforce Product Manager and Business Advocate, you will work closely with the Salesforce Product Owner (technical) to design and implement solutions that deliver exceptional customer experiences through our digital assets, websites and internal Customer Relationship Management systems.

You will join a new design community that is focused on creating experiences that make a positive impact on our customers and employees

Key responsibilities include:

  • Collaborating with the Salesforce Product Owner (technical) and other key stakeholders to design and implement customerfocused solutions.
  • Representing the voice of the customer in product roadmap development drawing on data analysis and research insights
  • Reflecting user needs (stories) in design briefs and collaborating on acceptance criteria with Business SMEs
  • Embedding learnings from sprint retros to drive up the quality and effectiveness of business release readiness

About you

  • Prior Product Owner/Product Manager experience specifically in Salesforce Service cloud.
  • Strategies that drive product/service adoption by responding to feedback and building out a product roadmap with technical colleagues
  • A passion for customer experience and embedding a digital first customercentric approach.
  • Strong leadership and engagement skills
  • Confident working in AGILE/SAFE multidisciplinary teams ideally can coach others who are newer to these ways of working
  • Excellent interpersonal and communication skills.
If this sounds like you, then you should definitely apply

Want to know more?
For more information about this position please access a copy of the position description via the link below or If you have any questions regarding this role, please contact Michelle O'Donoghue, Manager CX/DX Program on

Applications close at 11.45pm on Sunday 19 February 2023

  • In line with the Council's Covid Vaccination policy, we require staff to be vaccinated to perform duties and/or deliver services to the community. Therefore, if you are successful in the selection process, you will be required to provide evidence of an approved Covid19 vaccination or authorised medical exemption._
  • Council is committed to providing an inclusive workplace that encourages employees to participate, without discrimination, in both workrelated and other activities conducted within a work context, with the support of workplace adjustments. Where possible, the Council will identify and resolve potential barriers to the recruitment and employment of people with disabilities within the organisation._

Attachments:

Salary:
$115,214.68 per year
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