Customer Success Manager

1 week ago

Sydney, New South Wales, Australia Audience Republic Full time
Audience Republic is an all-in-one CRM & marketing platform for events & venues.

Our customers are some of the largest names in the world — including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume.

We are a fast growing technology startup in B2B SaaS, and have raised $12m in funding.

What will you do?

  • Ensure our customers are properly onboarded and are getting value from our platform
  • Regularly interact with our customers to ensure they are using & gaining value from our platform
  • Run success plans and business reviews to usage in platform
  • Identifying upsell and cross sell opportunities and delivering against set renewal targets
  • Identify and track metrics around user engagement, to ensure we're driving user engagement up over time
  • Preemptively identifying customers that are at risk of churn and work on churn save
  • Assist customers launching marketing campaigns and ensuring they are using best practices

You are someone who

  • Has at least 2 years experience in Customer Success for a SaaS company
  • Has experience working in a startup environment
  • Experience in the music or events industry would be nice to have but not a must
  • Is in Sydney with full working rights

Why you will love it here

  • You will be part of building something BIG
  • You'll work with GREAT people who genuinely CARE about their work, want to be here, and are smart, motivated, driven and energized.
  • What you work on every day makes a BIG IMPACT on the business and your role will be critical in the success of the company.
  • Have the ability to contribute product ideas regardless of what team you are in.
  • Big opportunity accelerate your career growth faster than almost anywhere else (if you want it and are willing to put in the work)
  • Want to work in a high autonomy environment, and recognise that this also requires accountability and transparency on both sides.

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