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Property Claims Examiner Ipl
3 months ago
Your Role
The primary purpose of this role is to produce a high quality work product on medium to large Personal Lines claims through prompt and professional contact with customers and brokers and through the effective investigation, reserving and adjustment of claims incurred by insureds.
Your Responsibilities:
- Act as Chubb Representative whilst visiting customers to gather information necessary as part of the claim process.
- Adhere to the General Insurance Code of Practice and Chubb's obligations under its AFSL, as it applies to Claims Handling as a Financial Service.
- Make informed evaluations of damage and quantum.
- Following Chubb's Best Practice Guidelines and Claim Handling Instructions
- Build strong relationships with Brokers to promote confidence and trust in Chubb's claims service.
- Liaise & build strong relationships with service providers including builders and restoration companies.
- Clearly identify potential fraud and subrogation issues.
- Ability to handle complex technical property claims.
- Engage with strategic stakeholders to ensure a smooth claim process.
- Effectively manage and control volume of work and diary.
- Identify and report internally on claims that are of significance to the business, including large loss reporting requirements.
- All claims to be handled from cradle to grave.
- Conduct investigations of all aspects of reported claims including potential fraud. Secure and/or file all supporting documentation and verify same for accuracy relationship and completeness.
- Establish accurate and timely reserves.
- Seek technical assistance in handling claims exceeding delegated authority.
- Maintain an active diary.
- Promptly and properly document all developments in the claims documentation system
- Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, damage, coverage provided and applicable limits.
- Effectively negotiate compromise settlements where appropriate.
- Effectively communicate with the following: Claim Department, Customer Services, Risk Control, Underwriting Departments, brokers, insureds, counsel, third parties and/or their legal representatives.
