Data Quality Officer

2 weeks ago

Melbourne, Victoria, Australia UP Education Full time

This important role will work within the Data Quality Team to support student data accuracy, quality and reporting, with a focus on processing student activity who are funded students under the Victorian Skills First funding contracts.

This role will be working from the companies St Kilda Rd, Melbourne office.


We are seeking a motivated and experienced individual who has a keen eye for detail, high level customer service skills and holds a good working knowledge of inputting and quality assuring student training data aligned with compliance and data reporting requirements in a Registered Training Organisation (RTO).


Key responsibilities:

  • Reviewing student training activity, including apprentice and trainee training activity and working with the Data Quality Team Leader to ensure all evidence of participation is accurately demonstrated within student files and is accurately reported within the student management system (VETtrak);
  • Communicating (as required) with students, employers, parents, and apprenticeship centres in relation to student training activity, Including providing updates in relation to the progress of students undertaking an apprenticeship or traineeship with Builders Academy Australia;
  • Accurately and efficiently using student data systems including VETtrak and Epsilon to process student data, including apprentice and trainee enrolment and training activity, and reporting this to Government via the Skills Victoria Training System (SVTS) portal.
  • Developing reports that will aid in making informed decisions about student training activity within the RTO.

Who you are:

To succeed in this role you will be a strong communicator with a can-do attitude solid experience in compliance, data quality or RTO administration within an RTO or similar business supporting students and ideally apprentices and trainees towards their success.

Key Skills, experience & Qualifications:

  • Hold an operational knowledge of the Standards for Registered Training Organisations 2015 (RTO Standards) in relation to student progress and data reporting.
  • Hold an operational knowledge of requirements in relation to Victorian Skills first funding contract obligations and particularly those in relation to apprenticeship and traineeship students;
  • Proven ability to effectively work within a customer service or call centre environment, preferably within the VET sector;
  • Ability to meet ASQA Fit & Proper persons requirements;
  • Strong data quality and administration experience, including a proven record of meeting and exceeding targets/KPIs;
  • Experience using a student management system
  • VETtrak (highly desired);
  • Able to effectively engage with a diverse range of internal and external stakeholders;
  • Qualifications in business administration, quality auditing or similar will be highly regarded.

About us:


Builders Academy Australia (BAA) is a Registered Training Organisation (RTO) that works with employers, industry and students to achieve exceptional training results.

We have a strong on-going commitment to quality and service to our customers and a deep culture in building stable and rewarding futures for our people.

This is an exciting opportunity to be part of a successful RTO that continues to grow and diversify its services.


BAA includes two RTO's:
House of Learning Pty Ltd trading as Builders Academy Australia (National RTO Code & City-Wide Building & Training Services Pty LTD trading as CWBTS (National RTO Code With close to 4000 active students, BAA & CWBTS deliver pre-apprenticeships through to Advanced Diploma level qualifications across 4 Australian states to both domestic and international students.

**_ We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment._

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