Team Administrator
1 week ago
About Community Broker Network (CBN):
CBN is one of the largest authorised broking networks in Australia. With over 300 businesses and service providers, spread across both metropolitan and regional areas. At CBN we are intensely focused on supporting and guiding the communities in which we operate. Our purpose is to empower our authorised brokers in creating the best insurance outcomes for their customers.
We achieve this through our core values:
We Listen, We Achieve, and We Are One
So, what's the story for this role?
We are looking for a proactive self-starter, with the right combination of talent, energy and a commitment to excellence, to provide high quality support to our dynamic and collaborative Broking operations team.
You will have the opportunity to support our team members and seek to add value with new ideas and initiatives to benefit our network.
Some of the areas you will work on including Administration of our Learning Inbox, Updating our systems for onboarding and offboarding network members.
Responsibilities:
- Manage CATALYST, CBN Academy's Learning Management System including approving external learning, adding courses, marking off attendance, editing and uploading MP3 videos, reporting on and monitoring learner participation/completion rates
- Manage our Knowledge Maintenance Platform, the Hub, including uploading resources and ensuring content accurate and up to date
- Schedule learning and webinars and manage learner attendance
- Manage the CBN Academy mailbox and respond to learner queries
- Support Learning Consultant and Head of Learning with the creation and updating of learning collateral, using Word and PowerPoint
- Schedule onboarding/offboarding task management in line with plan.
- Review and plan that all details and tasks are correct and in line with system needs and documented.
- Knowledge of the General Insurance broking operations (preferred but not essential)
- Microsoft, including Word, Excel, and PowerPoint
- Office administration and or Onboarding project coordination experience
- Customer experience
- Systems management and support
- Task management
In return for your hard work and commitment, you will be entitled to:
- Ongoing training and access to all the tools required to be successful
- Hybrid working flexibility (Fridays & Mondays WFH policy)
- Wellbeing allowance
- Mental health days (on top of annual leave)
- Competitive salary
- Study support / L&D
- Generous incentive & bonus plan
- Paid parental leave
- Salary continuance benefit
- Travel insurance
- Celebrates personal and professional achievements
- Regular employee functions, cultural events and team building activities
- Other benefits: discounted gym memberships, health insurance, retail stores and more
If this sounds like an exciting opportunity, we'd love to hear from you
Job Types:
Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Application Question(s):
- How many years' experience do you have as a team administrator?
- What's your expected annual base salary?
- What is your current Australia visa situation?
Work Location:
One location
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