Manager
2 weeks ago
About the role:
The Licensing and Regulation Division (LRD) is responsible for the regulation of the Firearms, Private Security and Weapons industries in Victoria.
LRD's regulatory activities are focused on managing risks to public safety and upholding the integrity of the state's licensing regime.
Reporting to the Assessments and Determinations Branch Managers, the Section Manager is responsible for the effective management of the staff, ensuring that service delivery is consistently achieved through working collaboratively with their team leaders and peers.
They will identify and implement process improvement opportunities to facilitate best practices and ensure the effective implementation of any change initiatives, whilst liaising and creating positive stakeholder engagement through provision of expert advice and making informed decisions in the best interests of public safety.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.Your duties will include:
- Supervise, coach, communicate and motivate team outcomes including the development, monitoring, acknowledgement and support of team standards, benchmarks, and service outcomes.
- Manage escalated staff and applicant queries guided by use of legislation, policy and standard operating procedures
- Troubleshoot and develop process improvements, procedures, policy and initiatives to enhance the quality, security, integrity and effectiveness of licensing services information.
- Initiate and manage projects, ensuring all milestones, outcomes, recommendations and/or operational service outputs are delivered providing specialist knowledge and advice to a range of stakeholders.
- Manage a broad range of administrative and data analysis activities.
- Actively promote and manage change, encouraging team input in the continuous improvement.
- Facilitate and lead consultative processes. Build positive, functional working relationships and understand internal/external customer needs including, role modelling high standards of customer service and organisational values in all customer dealings.
As the successful applicant, you will have:
- Demonstrated management experience with an emphasis on motivating, coaching, and developing a multi-discipline service delivery team
- Excellent interpersonal and emotional intelligence skills including proven people management capabilities in effective conflict resolution and/or negotiation, consultation, persuasion and reviewing team dynamics
- Demonstrated experience and ability to understand, interpret and adopt legislative requirements including the ability to analyse, evaluate and investigate issues to make informed decisions and recommendations
- Proven ability to monitor client and stakeholder satisfaction, and constructively manage stakeholder issues to ensure positive outcomes for the stakeholder and the Division
- Demonstrated experience in implementing continuous improvement and assessing and managing change initiatives.
- Have the ability to think strategically and work collaboratively, independently and effectively while adhering to strict deadlines.
Requirements and relevant information:
- One (1) x fulltime, fixedterm (up to 12 months) position available.
- This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
- Resume
About Us:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff.
Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community.
As a Victoria Police employee, you have a dedication and commitment to community safety.-
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