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Senior Campaign Manager
3 months ago
Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty.
Marigold's products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is categorized in three segments: Enterprise, Professional and Commercial.
Marigold provides the most comprehensive set of use cases for Marketers at any level.Headquartered in Nashville, TN, Marigold has offices globally across the United States, Europe, Australia, New Zealand, Malaysia, India, South America and Central America, as well as in Japan.
Role Introduction:
The Campaign Manager is a multi-faceted role that requires campaign & project management, resource planning, team operation design as well as technical skill sets – as detailed in the following sections.
The ideal candidate should be detail oriented, efficient, dependable and a collaborative team player with a positive "can do" professional attitude.
We are looking for team players who thrive working in a fast-paced, dynamic division within a large matrixed organization.Experiences with an interactive or agency background skills are a plus.
The role will work very closely with various Team Leads and Managers in Campaign Services If you have a sense of humor, enterprising curiosity, strong work ethic, and a positive outlook; this just may be the right role for you This role is not right for candidates that struggle to work in agile and collaborative environments Campaign &
Project Management Responsibilities:
Serves as primary point of client interaction and escalation for campaigns Ability to organize and prioritize multiple campaigns and customer deadlines with minimal oversight Able to forward plan and set clear expectations with external and internal stakeholders by managing any conflict of interests Provides campaign / project management expertise for assigned projects including requirements gathering, milestone tracking, status reporting and resource allocation.
Client Relationship Building - develops and maintains solid relationships with client contacts; Willing and able to consult with client to resolve ambiguity in provided requests or assets Consistently represents Cheetah Digital in a positive way in all communications with the client and executes defined instructions appropriately.
Organizes calendar/schedule and ensures successful completion of internal and client milestones required for accurate and efficient campaign deployment Accountable for the accuracy, timeliness, and consistency of campaigns executed on behalf of the client and any escalation management required First tier error remediation contact, process breakdown and root cause in collaboration with Team Leads Willingness to work with clients on-site is requiredTechnical Responsibilities:
Provides assistance in message deployment within Cheetah Digital's platform and plays a critical and essential role for the strategy, production and delivery of our Clients' email campaigns and projects.
The Campaign Manager is responsible for content updates, data management, audience segmentation, deployment configuration, scheduling and verification of each deployment.
The Campaign Manager may also perform quality assurance activities.The Campaign Manager will work in coordination with Clients to determine the correct content to be deployed and associate it with the right audience for deployment at the right time.
The Campaign Manager can be responsible for content updates, data management, audience segmentation, deployment configuration, scheduling and verification of each deployment.
The Campaign Manager may also perform quality assurance activities.The Campaign Manager will work in coordination with Clients to determine the correct content to be deployed and associate it with the right audience for deployment at the right time.
Other deployment services:
Complete audience/data import and/or segmentation activities and configures sending/automation parameters Executes minor edits and generates proofs/tests accordingly Interacts with client as needed to resolve concerns/questions Responsible for deployment scheduling and validation that all client and platform approvals are appropriately confirmed May run or utilize reports/exports related to deployment execution Completes designated training on schedule and encourages completion by other team members Knowledge, Experience & Qualifications Bachelor's degree 3+ years industry experience Exposure to email marketing best practices and related technologies (i.e.
HTML, CSS, etc.); Experience with the retrieval and uploading of data files to/from multiple systems and environments; Basic filtering and relational data fundamentals is a plus Strong knowledge of email compliant HTML and email platforms to complete minor HTML edits Strong knowledge of email marketing best practices Business Skills Effectively collaborates with and influences manager-level client contacts Understand the importance of a process and is able to adhere to well defined operating workflows Attends client status or health calls with internal teams and Client Success Managers Ability to work independently but also effectively within a team in a fast-paced and ever-changing environment from project initiation through testing and delivery Critical thinking and problem-solving skills with keen attention to detail Strong oral and written communication skills Exceptional work ethic and ability to perform under pressure to meet deadlines Ability to build effective working relationships with others inside and outside of the organization Experience in the cross-channel marketing industry and/or client management a plus Familiarity with email industry best practices a plus About Us Where Relationships Take Root Marigold's approach to Relationship Marketing stands alone in a world of one-size-fits all marketing technology companies.
Our solutions are designed for your specific size, industry, and maturity, giving you the technology and expertise you need to grow the relationships that grow your business, from customer acquisition to engagement to loyalty.
And, with a team of strategists that provide insights into what's working, what's not, and what's changing in your industry, you're able to maximize ROI every step of the way.
Great marketing isn't just about conversion, but true connection.Learn why 40,000 businesses around the world trust Marigold to be the firm foundation they need to help relationships take root.
Marigold will never ask you to participate in text based or Whats App based interviews.All offers of employment from Marigold will come via an official system and will require an electronic or wet signature, based on the laws in your locale.
If you have any reason to be concerned about outreach you have received, or concern that you may not be engaging with authorized Marigold employees, we welcome you to contact us at .
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