Front Office Manager

2 weeks ago

Port Douglas, Queensland, Australia Accor Apartments & Realty Full time

20/22 Davidson St, Port Douglas QLD 4877, Australia Req #1532

Peppers Beach Club situated in the heart of Port Douglas, one hours drive north of Cairns in Far North Queensland. The property combines beautifully appointed accommodation consisting of spa suites, two and three bedroom apartments and penthouses all within walking distance to four-mile beach and the main street where you will find an array of local shopping options. Guests enjoy a lagoon style pool surrounded by lush palm trees where they can enjoy food and beverage offerings day and night from KOKO Poolside Bar & Kitchen. When enjoying your days off there is plenty to keep you occupied, from the Daintree Rainforest to the Great Barrier Reef, there is so much to experience in this little slice of paradise

Purpose

As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, promote cross-departmental engagement, and ensure the creation of unforgettable experiences for every guest at Peppers Craigieburn.

The Role

  • 6-Month fixed term contract covering parental leave
  • Manage and provide guidance to a close-knit team of 9 including night audit and concierge (with assistance from the Operations Manager)
  • Perfect opportunity for a Senior Front Office Supervisor, Assistant Manager or FOM from a similar style 3 or 4 star property

Primary Responsibilities

  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
  • Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
  • Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
  • Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
  • Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience

  • Experience as a current Front Office Supervisor, Assistant Manager or FOM in a similar style property
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Knowledge of Sihot PMS is advantageous but not essential
  • Masterful in the art of communication, both the written and spoken
  • Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
  • ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
  • Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
  • Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • Worldwide Opportunities-We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

#J-18808-Ljbffr

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