Client Services Account Manager

1 week ago

Sydney, New South Wales, Australia Cashrewards Full time
Heyyyyy We're Cashrewards, Australia's most loved cashback platform.

  • Shoppers love us, but not just shoppers, our team think we're pretty awesome too. So much so that they voted and now we're a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.

About the Role
As the Account Manager, you will manage a portfolio of brands. This role requires someone to be proactive, continuously pushing to get the best performance for your clients.

  • The role requires you to have a commercial mindset, with strong negotiation skills. Be able to manage clients and reach commercial targets and client growth.
You will support your manager with the relationship with key affiliate network partners and clients.

You will be continuously pitching opportunities and driving strategies, whilst providing regular marketing updates and collateral, ensuring that all operational tasks are in-hand.


Your Focus:

  • Leading majority tier 2 and 3 clients, supporting across tiers 1's, ensuring growth and meeting client objectives. Including building out plans that help increase the number of mass relevant offers for your portfolio
  • Support leaders in the growth and management of your vertical/s and your client portfolio within that vertical
  • Present and share marketing ideas to your brands and share PCA performance when necessary
  • Support your manager and HOCS with feedback and ideas to drive sustainable team target growth by consistently meeting or exceeding OKRs and the client NPS score
  • Delegate work to relevant Account Executives and Coordinators and provide continuous support
  • Provide support to Sales team when dealing with a potential new client within your vertical
  • Responsible for sustaining and renewing direct client agreements including additional channels, new products that drive additional and increased revenues
  • Collaborating with partners to establishment growth within our marketplace, leveraging reporting platforms in the formulation of reaching targets and OKRs

About You:

  • Must be able to work under pressure, with a positive cando attitude.
  • Well developed marketing/sales experience delivering on business objectives.
  • An understanding of the loyalty, retail, ecom and technology space, and demonstrated history of working within any of these.
  • Be commercially aware and able to manage yours and other times efficiently.
  • Excellent verbal, written communication and presentation skills, with the confidence to provide insights and feedback to internal and external stakeholders.
  • Possess a solution mindset and have the ability to solve client problems and navigate any technical issues that may arise
  • Strong campaign management skills are important, along with the ability to manage external and internal time frames
  • Hands on tools including all affiliate networks, Asana, Excel & BI. (Preferred but not required)
  • Another cool thing, we're right smackband in the middle of Sydney CBD (next to the QVB) so we're easy to get to.
There's lots more to love about working here, like:

  • Flexible working
  • Friday hours (finish at 3pm on Fridays)
  • Double cashback
  • Free access to Headspace
  • Discounted fitness classes and wellness offering
  • Birthday leave
  • 16 weeks paid parental leave
  • Ability to work up to 90 days a year from anywhere in the world
  • Awesome people who you'll get to know at some of our awesome celebrations and social events
We've grown so much in the last few years and as this ad proves, we're still growing.

So if you're keen to jump on board and help us steer this fine ship into the future, don't let this opportunity pass you by.

So jump in, forget FOMO. Join the Cashrewards team today.

Check out our careers page

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