Client Service Officer

2 weeks ago

City of Monash, Australia Arthur J. Gallagher & Co. (AJG) Full time
Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

How you'll make an impact

Arthur J Gallagher is one of the world's leading insurance brokers and risk solutions providers. You will be joining one of Australia's growth stories and playing a role in shaping the future world for more than 100,000 clients ranging from SMEs through to large multi-national corporations, affinity partners and trade & industry associations. Headquartered in Rolling Meadows, Illinois, we have grown from humble origins to become one of the world's largest insurance and risk management business. Primary Purpose of Role: The primary purpose of this internal role is to service and retain existing personal lines client relationships by generating new business opportunities, maintaining and growing a portfolio of clients. This role has dual responsibilities collaborating with Account Executives in larger teams. Key Accountabilities: - - Maintaining and developing business opportunities with existing clients - On renewal, reviewing cover to identify opportunities to cross sell associated Gallagher products. - Handle claims on behalf of clients liaising with Claims and brokers where necessary - Good Debtor management procedures and process to ensure debtors remain at compliance standards - Ensure clients are contacted for renewal within the Client Service Standards timeframes collaborating with underwriters, insurance agents and brokers - Action reports to maintain control over outstanding invoiced premiums, extra premiums or return premiums - Generate new business opportunities with existing and new clients through personal initiative and contacts - Receive client enquiries by written application, form, by phone and in person/over counter. Interpret client needs, provide quotes for products to suit needs - Ensure 100% accuracy of documentation and polices for clients - Complete documentation and reports in accordance with branch standards for processing - Decisions on how and when to escalate in the event of problems or grievances or whento create customer cross-marketing opportunities
About you

Required: Bachelor's degree or High School Diploma/GED and 3 years related experience required.

Preferred:

Behaviors:
Compensation and benefits

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.


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