Head of Delivery

1 week ago


Sydney, New South Wales, Australia 86 400 Full time

We're looking for a Head of Delivery to drive project's in our Everyday Banking and Operations space - join us

  • Fast paced environment with strong pipeline of projects to deliver
  • Hybrid working model 3 days in the office in central Sydney location
  • Career progression opportunities as our business grows

About us
At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion.

One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead.


With ubank, our customers can discover what it feels like to save more, see exactly where they're spending and own their own home faster.

In short, we want to help them achieve real momentum with money.

We partner with other businesses and service providers to achieve our customer and business outcomes.

This enables our ubank team to focus on capabilities that will differentiate us and maintain strong partnerships with best-of-breed providers in the industry.


Your why


You believe that Australians need to do business with companies that genuinely put their interests first and you want to start the movement to achieve this.


You are passionate about the financial services industry stepping up the value to customers and believe it starts with developing quality solutions that fulfil the business and customer's needs.


How you will spend your time

  • Engaging effectively with a broad set of stakeholders creating clarity, actionorientation, and accountability. Stakeholders include executives, business, technology, operations, risk and 3rd party suppliers.
  • Lead delivery squads and other stakeholder sets through delivery by structuring complex challenges into a clear planned approach to deliver on agreed customer/business outcomes.
  • Oversee governance and duediligence to ensure we are meeting quality, technology, risk or industry obligations.
  • Communicating the context, strategic intent as well as the immediate actions for any initiative or challenge.
  • Create clarity and focus to enable the best decisionmaking based on the driving value and alignment to prioritised business/customer outcomes.
  • Leading delivery teams and stakeholders through ambiguity and adapting to rapid change.
  • Rolemodel servant leadership by creating an inclusive highperformance working environment that champions our values.
  • Encouraging ongoing continuous improvement in how we deliver (including our delivery and decisionmaking ways of work).

What makes you tick

  • You are interested in solving banking problems for everyday Australians
  • You want to take responsibility and deliver value through endtoend solutions that involve technology, business & operations
  • You are passionate about cuttingedge technology, innovative thinking and helping teams adopt them in daily work
  • You favour fast decisionmaking and progress over perfection. You lean into clear direct, straightforward communication to work through hard engagements constructively
  • You are a team player and value dynamic trustbased relationships to ensure team success
  • You can adapt to change quickly and work with ambiguity
  • You put your hand up for help when stuck
  • You thrive in complex delivery challenges and are comfortable understanding the strategic intent as well as immersing yourself in the detail to 'get it done'.
  • You deliver what you commit to.

What you will bring
Essential

  • Experience in digital banking
  • Experience in retail financial services products
  • Qualification in Business, Commerce or Technology
  • Industry accreditations in agile, project delivery
  • Excellent communication skills (written and oral)
  • Proven track record in excellent stakeholder management and influencing (laterally and vertically)
  • Experience in leading agile delivery at a senior level
  • Experience in lending financial services products

Why ubank

  • Fastpaced scaleup environment we have the ability to be creative with our products and ship new features every couple of weeks
  • Hybrid working model our team enjoy working from home, but they love collaborating in person even more. Here, you'll get to do both.
  • Fantastic culture, including social clubs and company wide events that support our teams to build relationships across the business
  • Personal and professional development opportunities
  • Access to Employee Assistance Program (EAP)
  • Competitive salary packaging and bonus incentives
  • Paid Parental leave
  • Referral bonus scheme

Our Values

  • Delight the Customer
  • We put the customer's best interests at the forefront of everything we do. We believe financial success will follow customer success.


Agile and Brave
  • Constantly collaborating in new ways to create something genuinely innovative.


Value Each Other
  • We respect everyone's contribution, embracing a common goal and championing individuality.
  • Frank and Au

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