Customer Care Manager

2 weeks ago

Unley, Australia Healthcare Australia Full time
Based in Unley - Case load Northern suburbs

  • Hybrid working conditions plus 5 weeks of annual leave (conditions apply)
  • Opportunity with Australia's leading Healthcare Provider

About Us:


Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance.

We're proud of our heritage and progressive about the future.


We play a crucial role in shaping the future of Healthcare in Australia; we encourage hybrid working arrangements, along with 5 weeks of annual leave - and we enjoy a working environment where our employees feel valued.


The Role:

Outstanding opportunity for a true 'people person' to continue to drive our successful business to new levels

this role is located in Unley and the case load is in the north.

With a dedicated focus on the customer, you will manage an existing client base, building relationships and working collaboratively with the State Team to ensure that services delivered are of a high quality, offer an excellent customer service and workforce experience.


This is an exciting opportunity to become an integral member of our team and further build on the growth and success of our business.

As an employer, HCA has a strong reputation in promoting from within and recognising hard work.


This role represents a great chance to learn and showcase your people skills in a fast paced and varied environment.


Key Responsibilities include:

  • Manage a caseload of customers and deliver an excellent customer experience
  • Develop support plans that support the delivery of quality outcomes for customers in line with their funding and service plan
  • Monitor the successful delivery of customer outcomes and conduct document service reviews at agreed times
  • Complete all service delivery compliance and reporting requirements including Quoting, Service Agreements, Funding and Debt Management Activities and Plan Reviews
  • Maintain and manage the funding budgets and supports to meet the customers' needs and ensure customers' funding is managed effectively for the funding dates
  • Maintain communication with customers, support coordinators and plan managers regularly regarding funding and service delivery
  • Support the business development and onboarding function, including the assessment and suitability to provide services in line with HCA's related policies and procedures
  • Work collaboratively with the Recruitment and Rostering teams to onboard and build our workforce capacity and capability to deliver an excellent workforce experience
  • Experience in aged care, with knowledge of Home Care Packages and Aged Care Quality Standards is desired
  • Exceptional presentation, organisational and interpersonal skills
  • Willingness to learn and adapt to changing markets
  • Initiative, flexibility and strong attention to detail
  • Client oriented, with the ability to focus on enduring the client's needs are met
  • Emotionally intelligent and an ability to empathise with customers and respond to their everchanging needs

Qualifications & Experience:

  • Relevant tertiary qualifications or experience in healthcare industry or similar
  • Strong understanding or Aged Care and/or other health related services
  • Experience and success in working in a customer focused service business.
  • Current or willing to obtain National Police check
  • Covid19 Vaccination and yearly influenza vaccination

About HCA:

Healthcare Australia (HCA) is Australia's largest specialist healthcare recruitment and staffing provider.

We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia.


Our Benefits:

-
People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
-
High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence
-
Supportive Team: Thrive in a close-knit, friendly, and supportive team environment
-
Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
-
Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
-
Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday

Our Culture:

We are a team working together, we never forget that we're people-focused. We respect human relationships and aim to make a big difference in people's lives across the country.

We embrace a culture of inclusivity and we align our actions with
Our Values:

We are accountable | We care | We are team players | We are leaders | We understand your needs


Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits.

Healthcare Australia will continue to grow at exponentia

  • Customer Care Manager

    4 weeks ago

    Unley, Australia Healthcare Australia Full time

    Based in Unley - Case load Northern suburbs - Hybrid working conditions plus 5 weeks of annual leave (conditions apply) - Opportunity with Australia's leading Healthcare Provider **About Us**: Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance. We're proud of our heritage and progressive about the...

  • Life Care at Home Manager

    2 weeks ago

    Unley, Australia Life Care Full time

    **About Us** Life Care is an established provider in the Aged Care Market. We started life in Glen Osmond in 1950 with accommodation services and expanded to the provision services across Adelaide in Home Care and Health & Wellbeing. At Life Care we develop relationships of care for all our clients so they can live life to the fullest. **About the Role** As...

  • Customer Enquiries Coordinator

    3 weeks ago

    Unley, Australia Life Care Full time

    **About the role** We are looking to appoint a full-time Coordinator to support Life Care's Residential Care facilities, consisting of 5 outstanding locations throughout Adelaide. Residential Care provides 24/7 support for seniors who can no longer live independently in their own home. It is the perfect option for people who benefit from a greater degree...

  • Customer Care Officer

    4 weeks ago

    Unley, Australia Entree Recruitment Full time

    **Permanent full-time position | Located in Malvern, SA | Competitive salary** - ** Provide customers with solutions to accommodate their needs** - ** SA family owned & operated business | Collaborative, respectful & caring Team** **About the company** Trading for over 70 years, Routleys Bathroom Kitchen Laundry keep their customers at the heart of...

  • Customer Care Officer

    4 weeks ago

    Unley, Australia Entree Recruitment Full time

    **Permanent full-time position | Located in Malvern, SA | $65K plus super** - ** Provide customers with solutions to accommodate their needs** - ** SA family owned & operated business | Collaborative, respectful & caring team** **About the company** Trading for over 70 years, Routleys Bathroom Kitchen Laundry keep their customers at the heart of everything...

  • Customer Care Officer

    2 weeks ago

    Unley, Australia Entree Recruitment Full time

    Permanent full-time position | Located in Malvern, SA | $65K plus super- Provide customers with solutions to accommodate their needs- SA family owned & operated business | Collaborative, respectful & caring teamAbout the companyTrading for over 70 years, Routleys Bathroom Kitchen Laundry keep their customers at the heart of everything they do. A South...

  • Life Care at Home Manager

    2 weeks ago

    Unley, Australia Churches of Christ Life Care Inc Full time

    **Located in Unley** **About Us** Life Care is an established provider in the Aged Care Market. We started life in Glen Osmond in 1950 with accommodation services and expanded to the provision services across Adelaide in Home Care and Health & Wellbeing. At Life Care we develop relationships of care for all our clients so they can live life to the...

  • Life Care at Home Manager

    2 weeks ago

    Unley, Australia Churches of Christ Life Care Inc Full time

    Located in UnleyAbout UsLife Care is an established provider in the Aged Care Market. We started life in Glen Osmond in 1950 with accommodation services and expanded to the provision services across Adelaide in Home Care and Health & Wellbeing. At Life Care we develop relationships of care for all our clients so they can live life to the fullest.About the...

  • Life Care Board Member

    2 weeks ago

    Unley, Australia Life Care Full time

    **Life Care** Life Care is well known for its vibrant culture. "The Life Care Way" is how we are creating a **positive, thoughtful** and **inspiring** work environment in which everyone can thrive. With foundation values of **Integrity, Respect, Engagement, Excellence **and **Teamwork** we work together to enhance each person's experience, enabling them to...

  • Home Care Packages Consultant

    3 weeks ago

    Unley, Australia Churches of Christ Life Care Inc Full time

    **Located in Unley** **The Company** - Life Care is fast becoming one of Australia’s premier Not For Profit aged care providers. We started life in Glen Osmond in 1950 and today, we provide services and accommodation across Adelaide in Home Care, Health & Wellbeing and Independent Living.**The Role** - We are currently looking for a driven and strategic...

  • Home Care Packages Consultant

    2 weeks ago

    Unley, Australia Churches of Christ Life Care Inc Full time

    Located in UnleyThe Company Life Care is fast becoming one of Australia's premier Not For Profit aged care providers. We started life in Glen Osmond in 1950 and today, we provide services and accommodation across Adelaide in Home Care, Health & Wellbeing and Independent Living.The Role We are currently looking for a driven and strategic individual to build...

  • at Home Manager

    2 weeks ago

    Unley, Australia Life Care Full time

    About UsLife Care is an established provider in the Aged Care Market. We started life in Glen Osmond in 1950 with accommodation services and expanded to the provision services across Adelaide in Home Care and Health & Wellbeing. At Life Care we develop relationships of care for all our clients so they can live life to the fullest.About the RoleAs the Life...

  • Home Care Packages/ Commonwealth Home Support

    3 weeks ago

    Unley, Australia Churches of Christ Life Care Inc Full time

    **Located in Unley** **The Company** - Life Care is fast becoming one of Australia’s premier Not For Profit aged care providers. We started life in Glen Osmond in 1950 and today, we provide services and accommodation across Adelaide in Home Care, Health & Wellbeing and Independent Living.**The Role** - We are currently looking for a driven and strategic...

  • Quality and Clinical Governance Manager

    4 weeks ago

    Unley, Australia Life Care Full time

    **About the role** We are seeking a highly motivated and experienced Quality and Clinical Governance Manager to join our team. In this crucial role, you will be responsible for leading and overseeing all aspects of quality management, clinical governance, and compliance within our aged care facilities and community services. Your expertise and leadership...

  • Quality and Clinical Governance Manager

    2 weeks ago

    Unley, Australia Life Care Full time

    About the roleWe are seeking a highly motivated and experienced Quality and Clinical Governance Manager to join our team. In this crucial role, you will be responsible for leading and overseeing all aspects of quality management, clinical governance, and compliance within our aged care facilities and community services. Your expertise and leadership will be...

  • Administration Officer and Receptionist Pool

    4 weeks ago

    Unley, Australia Life Care Full time

    At Life Care we believe ageing is a natural part of living. We provide highly trained people, excellent facilities and services to support quality of life for older South Australians. **"Our purpose is to partner with people to embrace life** **and "Live Every Day"** **About us** Life Care is a vibrant, progressive, not-for-profit aged care provider with...

  • Administration Officer and Receptionist Pool

    2 weeks ago

    Unley, Australia Life Care Full time

    At Life Care we believe ageing is a natural part of living. We provide highly trained people, excellent facilities and services to support quality of life for older South Australians."Our purpose is to partner with people to embrace life and "Live Every Day"About usLife Care is a vibrant, progressive, not-for-profit aged care provider with multiple sites and...

  • Admissions & Corporate Support Officer

    3 weeks ago

    Unley, Australia Life Care Full time

    **About the role** We are looking to appoint a full-time fixed term role (6 month maternity leave cover) to support Life Care's Residential Care facilities, consisting of 5 outstanding locations throughout Adelaide. Residential Care provides 24/7 support for seniors who can no longer live independently in their own home. It is the perfect option for people...

  • Board Member

    2 weeks ago

    Unley, Australia Life Care Full time

    Life CareLife Care is well known for its vibrant culture. "The Life Care Way" is how we are creating a positive, thoughtful and inspiring work environment in which everyone can thrive. With foundation values of Integrity, Respect, Engagement, Excellence and Teamwork we work together to enhance each person's experience, enabling them to "Live Every Day".Life...

  • Quality and Education Coordinator

    2 months ago

    Unley, Australia Life Care Full time

    **Quality and Education Coordinator** **Location**: Unley **About Us**: Life Care is an established provider in the Aged Care Market, focussed on the provision services across Adelaide in Home Care and Health & Wellbeing. At Life Care we develop relationships of care for all our clients so they can live life to the fullest. **About the Role**: The Quality...