User Experience Researcher

2 weeks ago

Melbourne, Victoria, Australia AustralianSuper Full time
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined.

That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.

We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.


Your new role


As the User Experience Researcher, your primary role is to plan and conduct research across our digital channels with members and customers.

You will work closely with internal stakeholders to identify opportunities for improvement and utilise different research methodologies to understand the digital needs and expectations of our customers, measure the usability of our digital experiences, and provide evidence-based insights to inform the design of new or improved products, services, and features.


Duties include but are not limited to:

  • Work closely with the UX Designers, Product Owners, and key stakeholders on strategic projects to develop research plans which reflect the objectives of each project/initiative.
  • Develop recruitment briefs, and work with our recruitment agencies and internal stakeholders to recruit participants to ensure all required research sessions are filled.
  • Write interview and usability testing scripts.
  • Conduct face to face / virtual customer interviews and facilitate usability testing of digital platforms and prototypes.
  • Synthesise insights from the user research to provide clear findings and recommendations. Advocate for the voice of the customer

What you'll need

  • Strong experience as a User Experience Researcher
  • Superannuation experience highly advantageous
  • Background and confidence in conducting face to face and virtual qualitative customer interviews and usability testing across selfservice and other customerfacing channels.
  • Exceptional customer service and stakeholder management skills
  • Excellent communication skills, both verbal and written with an ability to adapt to different audiences and seniority. Experience producing reports on insights and recommendations.

Life at AustralianSuper


AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching, and training, as well as career opportunities across our expanding global organisation.

We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.


We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms.

If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's next.
Australian or New Zealand citizenship or Australian permanent residency status is required.

Progress powered by purpose.
**The AustralianSuper Story

As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome.

We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.

We're an organisation of talented, inspiring colleagues and passionate leaders.

As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.

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