Customer Success Program Manager

2 weeks ago

Sydney, New South Wales, Australia Perx Health Full time
Perx Health is a Digital Care company building the world's highest engagement programs for daily condition management.

We empower people through world-class engagement that leaves no one behind, bridging the intention-action gap with behavioural science and ultimately strengthening the habits for better health.

Whether in clinical research or large, real-world programs, Perx is proven to improve health and business outcomes.

We are looking for an Australian-based Customer Program Manager to proactively support Perx's enterprise customers.

You will be the main point of contact and will manage the relationship from onboarding, launch and onwards to mutual success.

We aim to partner with our customers for the long-term, and you will be at the forefront of ensuring they have an excellent experience with both our product and our company.


Your day-to-day will involve:

  • Oversee a portfolio of half a dozen enterprise customers, managing their success throughout the entire customer lifecycle
  • Gain a detailed understanding of the customer's needs, starting from the sales handoff. Deliver an onboarding experience and product training tailored to their workflow
  • Proactively build a strong relationship with customers, promoting the full value of Perx and driving enduser adoption
  • Utilising the expertise of Perx's marketing and program evaluation experts to collaboratively demonstrate results back to our customers and communicate program impact and ROI
  • Use your understanding of their business to establish clear goals and milestones. Monitor for churn risk and drive expansion
  • Manage contract renewals driving expansion where possible, ensuring ontime payments, and setting goals for the upcoming year
  • Collect customer feedback and communicate it back to our product team

_Within 1 month, you will:
_

  • Understand our customers, their industries and their staff
  • Be able to run customer meetings with a little support from our Head of Programs
  • Meet the entire company and learn the nuts and bolts of our business, and where we're going

_Within 3 months, you will:
_

  • Run meetings and customer accounts completely independently
  • Collect feedback from our key customers and frontline staff to improve our product or our services
  • Coordinate other functions to deliver for your accounts

_ Within 6 months, you will:_

  • Identifying opportunities to expand our relationship with customers
  • Find ways to improve our customer program management playbook

About you

  • You like to take responsibility
  • You are excited by the opportunity to work alongside senior staff at our customers, and you can interact confidently with senior executives and Csuite for presentations and other communications
  • You have several years of experience in a previous role that required project management and collaborative implementation with crossfunctional teams.
  • You have a track record in managing a wide range of customer stakeholders postsale
  • You have demonstrated success in problemsolving and outsidethebox thinking
  • You have knowledge of/experience in the digital health industry (desirable but not required) or have evidence that you can quickly get up to speed on different industries

Perks of working for Perx

  • As an early member of our Customer Program Management team, you will have the opportunity to help optimise current processes. You will work closely with our Founders and other important stakeholders like our Sales and Product teams
  • Virtualfirst, parentfriendly & support for flexible working arrangements. Work from anywhere in Australia.
  • Meaningful equity
  • Work at a highgrowth, venturebacked digital health tech company
  • Your own professional development budget for education courses, attending conferences and buying books
- "Perx Week" annually - our awesome company-wide retreat

  • Perx team affiliate program we give our team access to the awesome benefits of Perx which helps us all stay on track with our different health tasks and goals
**_ But, the real benefit is that at Perx Health, you'll get to do challenging, impactful work with smart and dedicated teammates._

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia SevenRooms Full time

    The Team & RoleSeven Rooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC.In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform.You will lead strategic initiatives aimed at maximizing...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia SevenRooms Full time

    The Team & RoleSevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    Manager, Customer Success: Sydney Sales & Success Leadership & Support / Fulltime Permanent / Hybrid SafetyCulture is a customer and productled SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety,...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    Build customer-centric capability and performance within your direct team and also advocate for customer excellence across the business.07th June, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old We are going through a massive transformational growth stage.In the last few years...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Darktrace Full time

    Qualifications & Experience:You have 4+ years of sales or customer success experience, with a proven track record of managing customer relationships and driving renewals.You have 1-2+ years of management experience with a proven track record of driving successExceptional communication, negotiation, and presentation skills.You lead effectively in a highly...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes.This role is for you, who has people management experience, and a background in value...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Full time

    Manager, Customer SuccessJoin our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Objective Corporation Full time

    About Objective:AtObjective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer ofSaaS solutions for the government.Our role:The Customer Success Manager (CSM) is a subject matter expert in...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Objective Corporation Full time

    About Objective: At Objective, we create software that makes a difference.With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of Saa S solutions for the government.Our role: The Customer Success Manager (CSM) is a subject matter expert in...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Objective Corporation Full time

    About Objective: At , we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. Our role: The Customer Success Manager (CSM) is a subject matter expert in...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    07th June, 2024 Who are we? Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old We are going through a massive transformational growth stage. In the last few years we've doubled in size and now have over 300 employees contributing to Australia's future and our mission of empowering...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    07th June, 2024:Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old We are going through a massive transformational growth stage. In the last few years we've doubled in size and now have over 300 employees contributing to Australia's future and our mission of empowering communities.We...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Objective Corporation Full time

    Account & Relationship Management (Sales) At Objective, we create software that makes a difference.With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of Saa S solutions for the government.Our role: The Customer Success Manager (CSM) is a...

  • customer success manager

    2 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    Build customer-centric capability and performance within your direct team and also advocate for customer excellence across the business. 07th June, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old We are going through a massive transformational growth stage. In the last few...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Darktrace Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and Saa S attacks.Our roots lie deep in...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Objective Full time

    About Objective:At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Our role: This role reports to VP Keystone (VP) and does not have people...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    SafetyCulture:SafetyCulture is a customer and product-led company that offers SAAS solutions. The company's mission is to assist working teams in improving their performance daily. Their technology platform empowers front-line workers and enables leaders to make informed decisions that enhance safety, quality, and continuous improvement.Customer Success...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia PagerDuty, Inc. Full time

    Pager Duty empowers teams of all kinds to do the critical work that moves business forward through the Pager Duty Operations Cloud.Visit ourcareers site to explore life at Pager Duty, discover opportunities, and sign-up for job alertsWe are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team.In this role, you will manage a...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Basware Corporation Full time

    Applications are considered on a rolling basis Join our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes.This role is for you, who has people...