Itsm Problem

2 weeks ago


Melbourne, Victoria, Australia Country Road Group Full time

Job no: 994971

Work type:
Full-Time

Location:
Melbourne - CBD & Inner

Categories:

IT

The Opportunity


Reporting to the
IT Manager, you will be a part of one of Australia's largest Lifestyle Brand Houses, overseeing the
IT Problem Management across our five iconic brands - Country Road, MIMCO, Politix, Trenery & Witchery.


As the
IT Problem Manager you will manage the lifecycle of all
IT Problems across the Country Road Group, by identifing, prioritizing and assigning responsibilities for problems and then managing them through the entire process solution.


What does the role involve?

  • Manage, Coordinate, standardize, and lead all
    ITIL problem management activities ensuring root cause and prevention is identified
  • Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution.
  • Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes
  • Coordinate, convene and facilitate major incident and problem review meetings within Services and other verticals
  • Ensure the problems progress through the Problem Management process in a timely and prioritized fashion
  • Create and deliver external content regarding service disruptions
  • Develop trend analysis and prepare service improvement plans to address identified gaps
  • Ensure recurring incident resolution is addressed with urgency
  • Manage and maintain information stored in the problem database i.e. ServiceNow

Who are we looking for?

  • Experienced Problem Manager in a highly performing environment

  • ITIL Certified
  • Ability to effectively operate with high energy and flexibility in a fastpaced, constantlyevolving team environment
  • Ability to develop collaborative relationships with customers, partners, and developers across the business at all levels
  • Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical
    IT professionals, developers and architects

Why work for us?

  • A competitive remuneration package, including an annual bonus incentive
  • Generous employee discounts across Country Road, Mimco, Trenery, Witchery & POLITIX brands
  • Hybrid working arrangements in office and from home that provide appropriate work/life balance
  • An additional day of leave for your birthday
  • A supportive, flexible and engaging environment that will support personal/professional development
  • Be a member of a company committed to sustainable practices

About Us


The Country Road Group is one of Australasia's largest fashion retail groups comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO.

Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality.

We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.


Advertised: 13 May 2024 AUS Eastern Standard Time

Applications close: 14 Jun 2024 AUS Eastern Standard Time
  • ITSM Problem

    2 weeks ago


    Melbourne, Victoria, Australia Country Road Group Full time

    We seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals Apply now Job no: Work type: Full-Time Location: Melbourne - CBD & Inner Categories: IT The OpportunityReporting to the IT Manager, you will be a...

  • Itsm Consultant

    2 weeks ago


    Melbourne, Victoria, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.Let's talk about the role and responsibilitiesWorking with internal and external customers and 3rd party service providers...

  • Itsm Consultant

    2 weeks ago


    Melbourne, Victoria, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.Let's talk about the role and responsibilitiesWorking with internal and external customers and 3rd party service providers...

  • ITSM Business Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are currently seeking an experienced ITSM Business Analyst for a permanent position. As the ITSM Business Analyst, you will be responsible for analyzing IT service management processes and systems, and identifying areas for improvement and optimization.RequirementsMinimum 3 years of experience as an ITSM Business Analyst Strong understanding of IT service...

  • Change, Problem

    2 weeks ago


    Melbourne, Victoria, Australia Granite Consulting Full time

    Our client is seeking an Incident & Problem Manager to join their growing team in Melbourne, on permanent basis. You will manage the Incident Management response and ensure all priority incidents are resolved within defined service level targets. As the process leader, you will work with team members to ensure they understand and execute the Incident, Major...

  • Itsm Business Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Zone It Solutions Full time

    We are looking for an ITSM Business Analyst for a leading IT services company.Strong understanding of ITIL processes and frameworks Experience in analyzing and documenting IT service management requirements Ability to design and implement ITIL compliant processes and workflows Experience in working with service management tools such as Service Now Strong...

  • ITSM Business Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are looking for an ITSM Business Analyst for a leading IT services company.Strong understanding of ITIL processes and frameworks Experience in analyzing and documenting IT service management requirements Ability to design and implement ITIL compliant processes and workflows Experience in working with service management tools such as ServiceNow Strong...


  • Melbourne, Victoria, Australia Technology People Australia Full time

    ITSM Technical Support Lead- $130k-$140k exclusive of Super Docklands location | Highly Flexible Career Progression + Career DevelopmentAbout the company:SERV, or Secure Electronic Registries Victoria (formerly Victorian Land Registry Services), is a data insights and technology company that was granted a 40-year concession to administer registry services...


  • Melbourne, Victoria, Australia DXC Technology Full time

    An exciting opportunity now for an experienced Incident and Problem Manager to own and run the ITIL based Incident and Problem Management processes. You will provide management an oversight to all incidents, to drive operational effectiveness and efficiency of the Incident Management process and incident resolution to ensure business continuity.You will also...

  • Business Analyst

    2 weeks ago


    Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Added Monday 25th of March :15:55 PM About Us: Our client is a forward-thinking and rapidly growing company, dedicated to innovating within the IT sector and providing unparalleled solutions to their clients. Their team is the backbone of their success, and they are currently looking for an experienced IT Service Management (ITSM) Consultant to join their...

  • Service Now Developer

    2 weeks ago


    Melbourne, Victoria, Australia XPT Software Australia Pty Ltd Full time

    XPT Software Australia Pty Ltd | Contract Service Now Developer - ITSM/ITOMMelbourne, Australia | Posted on 07/11/2023 XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains. We have 120+technocrats in...

  • It Service Manager

    2 weeks ago


    Melbourne, Victoria, Australia Farm Credit Services Full time

    Who we are: Farm Credit Bank of Texas is a $37.3 billion wholesale bank that has been financing agriculture and rural America for over 100 years.Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.While you may not be familiar with our name, Farm...

  • Manager Operations

    2 weeks ago


    Melbourne, Victoria, Australia AGL Full time

    Join the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work...

  • Manager Operations

    2 weeks ago


    Melbourne, Victoria, Australia AGL Energy Full time

    Join the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work...

  • Service Now Developer

    2 weeks ago


    Melbourne, Victoria, Australia Panasia Group Full time

    Minimum 5 years of ServiceNow development experience Configuration/Customization of the Service Now system, including creating workflows Experience using Service Portal: Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the...


  • Melbourne, Victoria, Australia Peoplebank Australia Ltd Full time

    Leaders IT is in collaboration with one of our Australia's research and innovation organisatoin. They are currently offering an exclusive opportunity to an enthusiastic Graduate Service Desk Officer to join their widespan IT Support community.This role will be more than just an Entry Level Position but more of an opportunity to be part of a Growth and...


  • Melbourne, Victoria, Australia Milestone It Full time

    Added Thursday 28th of March :30:17 PM Milestone IT is a premier recruitment agency based in Melbourne, dedicated to connecting exceptional talent with leading organizations.We are currently partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to join their team.Position Overview: We are seeking an experienced...


  • Melbourne, Victoria, Australia Latitude Financial Services Full time

    A newly created role to come and join our Money team and provide an outstanding technology service experience for the Latitude Money Platform (LMP) by driving continuous improvement in quality, reliability, and user experience for our customers and support teams across Australia and New Zealand.Latitude Money Technology is a newly assembled team of...

  • ServiceNow Developer

    2 weeks ago


    Melbourne, Victoria, Australia Ethos BeathChapman Full time

    This role is part of the Infrastructure and Service Management area, and specifically within the ServiceNow platform engineering team. As a Developer within this area, you will work on high-value initiatives at a ServiceNow platform level, delivering improvements in areas such as platform performance, automation and administration best practices. Working...

  • Chapter Lead

    2 weeks ago


    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Chapter Lead - Engineer Division: Technology Location: Melbourne Experience and CertificationsAbout Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The...