Change, Problem
2 weeks ago
Our client is seeking an Incident & Problem Manager to join their growing team in Melbourne, on permanent basis. You will manage the Incident Management response and ensure all priority incidents are resolved within defined service level targets. As the process leader, you will work with team members to ensure they understand and execute the Incident, Major Incident and Problem Management processes in line with the goal of reducing service impacting incidents and problems as quickly and as efficiently as possible.
Key Deliverables:
- Working with the IT Service Desk team, and other IT resolver groups, lead the incident management process ensuring timely identification, logging, categorisation, prioritisation and resolutions of incidents.
- Co-ordinate with technical teams and relevant stakeholders to restore normal service operations as quickly as possible.
- Monitor and report on incident trends, identifying reoccurring issues for review under Problem management processes.
- Chair all major incident management meetings, ensuring actions are agreed upon, recorded, and delegated to relevant resources.
- Provide timely communications to executive, business and IT resource stakeholder groups throughout the major incident lifecycle.
- Continuously assess the effectiveness of incident and problem management processes, making recommendations for improvements.
- Drives initiatives to enhance the overall service quality and reduce incident impact.
Key Skills Required:
- 2+ Years experience in dedicated Incident & Problem Management or similar positions.
- Extensive understanding of Incident Management and Problem Management processes aligned with the ITIL best practice framework.
- Ability to utilise the ServiceNow ITSM platform to record associated activities.
- Strong communication and relationship building skills are essential.
- Ability to think analytically and remain calm in high pressure situations is essential.
-
Change & Problem Manager
2 weeks ago
Melbourne, Victoria, Australia David Jones Full timeJob no: 536984Work type: PermanentLocation: Melbourne - CBD & InnerCategories: TechnologyJoin a newly created Technology function as a Change & Problem Manager as part of our strategy to inspire omnichannel experiences like no other for David Jones.The RoleIn its 185th year, David Jones is undertaking a dynamic organisational wide transformation as part of...
-
Incident & Problem Manager
2 weeks ago
Melbourne, Victoria, Australia Axsys Full timeWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the...
-
Incident & Problem Manager
2 weeks ago
Melbourne, Victoria, Australia MYOB Full timeWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the...
-
Problem, Release and Configuration Manager
2 weeks ago
Melbourne, Victoria, Australia Cubic Corporation Full timeBusiness Unit:Cubic Transportation SystemsCompany Details:Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We're the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...
-
Software Developer
2 weeks ago
Melbourne, Victoria, Australia Change Recruitment Full timeSoftware Developer10/10/22 Melbourne Full Time Software Developer Company Our client develops and implements software solutions for clothing and footwear businesses including some well-known fashion brands. Their aim is to remove the manual processes for business that can be all integrated into one system that suits them. BenefitsFlexible hybrid working...
-
IT Change
2 weeks ago
Melbourne, Victoria, Australia Yarra City Council Full timeapplicable for full time 38 hours per week only) Supportive and Friendly team environment where we value growth and development Hybrid/flexible working arrangements and an emphasis on work/life balance Work in a dynamic and collaborative environment. IT Change & Release Coordinator is responsible for engaging with the business to understand present...
-
IT Change
2 weeks ago
Melbourne, Victoria, Australia Yarra City Council Full timeITChange & Release CoordinatorPermanent - Full Time (Hybrid - 3 days onsite, 2 days WFH)Band 7- $103, $116, super + RDO (RDO applicable for full time 38 hours per week only)Supportive and Friendly team environment where we value growth and developmentHybrid/flexible working arrangements and an emphasis on work/life balanceWork in a dynamic and collaborative...
-
Change Analyst
2 weeks ago
Melbourne, Victoria, Australia Granite Consulting Full time12 month contract with possibility of externsion Great RDO and WFH arrangements Immediate startOur client, in the insurance industry, is seeking a passionate and motivated Change Analyst to champion change and support project teams to lead and manage change within their teams.Key responsibilities: Assist in identifying, analysing, and evaluating potential...
-
Change Manager
2 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeWe are seeking a Change Manager for a 3 -month full time contract with one of our government clients.The Change Manager plays a key role in the successful delivery of cyber security projects across DEECA by proactively managing the organisational change management activities for projects. This involves maximising the benefits of organisational change by...
-
Change Manager
4 weeks ago
Melbourne, Victoria, Australia Randstad Australia Full timeChange ManagerWe are on the lookout for our next "Change Manager" to join one of our state government department clients who is working on a major implementation project. The opportunity will be working within a hybrid environment with an initial 4 month contract with potential for extension.Key ResponsibilitiesConducting change management assessments by...
-
Change Manager
2 months ago
Melbourne, Victoria, Australia Randstad Australia Full timeChange ManagerWe are on the lookout for our next "Change Manager" to join one of our state government department clients who is working on a major implementation project. The opportunity will be working within a hybrid environment with an initial 4 month contract with potential for extension.Key ResponsibilitiesConducting change management assessments by...
-
Change Analyst
2 weeks ago
Melbourne, Victoria, Australia AGL Energy Full timeJoin the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work...
-
Operations Change
2 weeks ago
Melbourne, Victoria, Australia AustralianSuper Full timeAt AustralianSuper, our purpose will empower you to reach your true potential. We are Australia's largest superannuation fund, here to help members achieve their best possible retirement outcome. We create meaningful value for members and our communities through our diverse workforce of high performing, motivated employees, based across Australia as well as...
-
Change Lead
2 weeks ago
Melbourne, Victoria, Australia The Royal Australian College of General Practitioners (RACGP) Full time$109,077 PA plus 14% Super; Full time permanent opportunity, flexible location Additional leave over Christmas Period and wellbeing days Opportunity to support the implementation of largescale transformational chan.About the RACGPThe Royal Australian College of General Practitioners (RACGP) is the peak representative organisation for general practice, the...
-
Change Lead
2 weeks ago
Melbourne, Victoria, Australia Cyient Full timeCyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge...
-
Change Journey Expert
2 weeks ago
Melbourne, Victoria, Australia ANZ Banking Group Full timeDate: 12-Apr-2023Location: Melbourne, AUCompany: ANZ Banking Group LimitedAbout the roleThis exciting opportunity is available to join the Simplify Now squad as a Journey Expert.The Simplify Now Squad under Simplification Tribe are responsible for Divisional Simplification across Australia Retail. Our mission is to simplify processes, systems, internal ways...
-
Change Manager
2 weeks ago
Melbourne, Victoria, Australia AustralianSuper Full timeWe make a difference, delivering outcomes for millions of members. Join a fast paced and growing team with a global reach. Flexible and inclusive work environment for allAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to...
-
Change Journey Expert
2 weeks ago
Melbourne, Victoria, Australia ANZ Banking Group Full timeAbout the roleThe purpose of the Deposits Tribe is to provide products that are simple, easy-to-use and enable our customers to bank with confidence. We achieve this through the design, manufacture and management of a simple range of savings & transaction products to bring the customer proposition to life for our Retail & Business customers. The ANZ Deposits...
-
Change Analyst
2 weeks ago
Melbourne, Victoria, Australia AGL Energy Full timeJoin the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you...
-
Change Manager
2 weeks ago
Melbourne, Victoria, Australia KPMG Full timeCompany Description: Our KPMG Enterprise Advisory team provides strategic level advice and support to government and large corporations on major reforms and transformation programs. We know that transformation requires people who are results driven, have insight into the strategic and tactical levers that drive organisational success and build resilience,...