Itsm Consultant

1 week ago

Melbourne, Victoria, Australia Capgemini Full time

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible.

Capgemini. Get the future you want.

Let's talk about the role and responsibilities

Working with internal and external customers and 3rd party service providers you will also be responsible for:

  • Driving, developing, managing, and maintaining the ITSM processes and associated procedures and information.
  • Driving the efficiency and effectiveness of the processes by actioning continuous improvement activities.
  • Producing management information, including KPIs and reports, within agreed timeframes.
  • Participating in the cascading of the process and procedures across the clients and all levels within Empired.
  • Ensuring that ITSM processes based on the ITIL framework are executed consistent with established SLAs.
  • Facilitating, executing and quality control of ITSM processes/practices.
  • Auditing records to confirm conformance to the agreed processes and quality standards.
  • Chairing and documenting ITSM meetings.
  • Collaborating with other ITSM process streams and projects.
  • Providing excellent stakeholder communication.
  • Providing enduser training
Let's talk about the team


Our Cloud Infrastructure Services - Managed Services practice brings together the right technology, processes, and culture to deliver business agility and cost reduction to our clients.

We provide cloud focused delivery services on areas such as hybrid cloud, workplace services, security, and cloud service management/delivery.

Let's talk about your capability and experience

  • A minimum of 2 years' ITSM practitioner experience, including

- core items
  • Change, Release, Incident, Problem, Request and Configuration Management

- ancillary items
  • Service Continuity, Capacity/Availability, Risk & CSI, Service Transition
  • Knowledge of ServiceNow ITSM capabilities
  • Strong presentation, written and verbal communication skills
  • A customer focus with excellent attention to detail
  • Good analytical and problemsolving skills
  • Knowledge of ISO (20000, certification requirements
  • ITIL certifications are highly desirable but not essential for the role.
About Capgemini


At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.


Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years.

We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment.

We are committed to being active allies for everyone.


We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients.

Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.


Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities.

You'll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity.

From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World's Most Ethical Companies by the Ethisphere Institute 10 years in a row.

Our Commitment to Diversity & Inclusion

Information Security and Compliance

Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001.

We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.

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