Senior Change Manager

1 week ago

Sydney, New South Wales, Australia Servicenow Full time
At Service Now, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining Service Now, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true.
The future is ours, and it starts with you.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At Service Now, we are committed to creating an inclusive environment where all voices are heard, valued, and respected.

We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description Note:
This position requires the Australian Baseline Security Clearance.
If offered employment, you must be willing to complete and successfully pass the adjudication process.
Australian citizens currently residing in Australia for at least the past 3 years will be considered.
Responsibilities Promote and support change management processes at a global level.
The GCO Change Management team is a trusted partner in our Global Cloud Service organization.

Partner and collaborate with internal stakeholders, external partners and customers globally to address process improvement and implement effective and resilient solutions.

Proactively collaborate with global Senior Management and peer Change Managers to ensure we meet OKRs and company priorities.
Provide training, coaching and guidance of Change Management process to the Global Cloud Services team.
Participate, influence and lead cross-functional or multiple projects while maintaining the balance of running BAU tasks.

Play a key role in defining requirements and participating in large-scale/high visibility programs and projects, allowing Global Cloud Services to effectively deliver scalable infrastructure solutions.

Provide input, document requirements and support the design and delivery of training programs.

Actively facilitate the creation of documentation and other Knowledge resources, while driving compliance with established Knowledge Management policies, practices and standards Good communication is a must.

Dealing with business partners is a very important aspect of this role.
Strong teamwork, flexibility and interpersonal skills are a must.
Strong collaboration and valuing other ideas and contributions.
The role will require looking after 3 different environments along with other Change Managers in the region.

Requires attention to detail as the role requires different forms of reporting, pre & post-implementation review of changes, inter and intra-team discussions around change implementation and audits.

Chair the Change Advisory Board (CAB) meeting, produce the meeting agenda and distribute meeting minutes to stakeholders.

Participate in external and internal audits as the subject matter expert for Global Cloud Services Change Management, demonstrating adequacy and effectiveness of internal change controls.

Qualifications To be successful in this role you have Bachelor's degree or the equivalent in education and experience.

ITIL Foundation Certification or equivalent knowledge of ITIL/ITSM5+ years of professional ITIL Change Management experience; demonstrate in-depth knowledge of ITIL Change Management processes, principles, methods and techniques.

At least 5 years of experience in managing/supporting enterprise-level software applications.

Requires 2-4 years of business analyst experience of which at least 2 years mainly in business analysis with a focus on gathering requirements, process improvements and solution design.

Strong business partnership experience is preferred, with a proven track record of successfully driving cross-functional initiatives, enhancements and support issues.

High energy, self-starter, hungry for learning new technologies and ability to promote transformational and sustainable change.
Strong facilitation, communication and influencing skills.
A strong desire for continuous improvement and drive to achieve goals.
The ability to learn quickly, be curious, open to feedback and be highly adaptable.

Provide after-hours and weekend on-call support for escalated situations; participate in on-call rotation with other Change Managers in other regions.

Occasional travel may be required (very rare at this point)Why Service Now Service Now's DNA is built in purpose and values.

We offer a culture of belonging, inclusivity, collaboration, and customer focus.
Work-life balance and well-being are our topmost priorities.
We offer flexible work arrangements.
We provide competitive compensation, generous benefits, and a professional atmosphere.

This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Additional Information Service Now is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.


Please Note:
Fraudulent job postings/job scams are increasingly common.
Click here to learn what to watch out for and how to protect yourself.
All genuine Service Now job postings can be found through the Service Now Careers site.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Service Now.

#J-18808-Ljbffr

  • Change Lead

    1 week ago

    Sydney, New South Wales, Australia Change It Talent PTY LTD Full time

    Change Lead role seeks a dynamic leader Support a thriving team Dynamic and fast paced portfolioA unique opportunity has arisen to join a leading Financial Services organisation as a Change Lead. You will join a high performing team with a collaborative and thriving culture. You will have experience in complex change programs including operating model...

  • Change Manager

    1 week ago

    Sydney, New South Wales, Australia Change It Talent PTY LTD Full time

    Exclusive to Change It Talent Permanent opportunity for a Change Manager National Organisation that are purpose leadEXCLUSIVE TO CHANGE IT TALENTAn awesome and unique opportunity for a Digital Change Manager has arisen in this purpose lead Organisation. This is a permanent role that will work across a Digital Transformation to support strategic...

  • Senior Change Manager

    1 week ago

    Sydney, New South Wales, Australia FinXL Full time

    FinXL IT are seeking a Senior Change Manager for a 12 months+ contract with a large financial services organisation. To be considered for this role, the successful candidate must have the following requirements. Requirements: Experienced Senior Change Manager working in complex environments Experience developing change plans, impact assessments and...

  • Senior Change Manager

    1 week ago

    Sydney, New South Wales, Australia Talenza Pty Limited. Full time

    Talenza have been engaged by one of Australia s leading insurance companies to source a Change Manager to join their TeamThis is a 12-month contract with the view to extend based in Sydney.The RoleAs the Senior Change Manager, you will be responsible for leading and managing multiple change initiatives that bring people along the risk transformation journey...

  • Senior Change Manager

    1 week ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Senior Change ManagerPermanent full-time role Hybrid Working Model – Currently 2 day is the office Seeking a seasoned Senior Change Manger How will I help?We are seeking an experienced Senior Change Manager to support the development and execution of the change strategy.This is a hands-on role that will support the benefits realisation and sustainable...

  • Senior Change Manager

    1 week ago

    Sydney, New South Wales, Australia Macquarie Bank Limited Full time

    Senior Change Manager | Commodities and Global MarketsJoin our high performing Strategic Initiatives team within the Commodities and Global Markets division, supporting the delivery of our process improvement and transformation initiatives. We value you, your development, and the ideas that you contribute to our dynamic organisation. At Macquarie, our...

  • Senior Change Manager

    1 week ago

    Sydney, New South Wales, Australia Rest Full time

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 29th March 2024*Please note Rest does not accept speculative resumes from recruitment agencies Job DescriptionJoin a highly professional and collegiate team An exciting and transformative...

  • Senior Change Manager

    1 week ago

    Sydney, New South Wales, Australia AMP Full time

    6 Month Fixed Term Contract OpportunityIf you reside in Australia or New Zealand, you're likely familiar with AMP. However, in a changing society, we are evolving as well. We are now a more agile business with fresh leadership and perspectives.These are stimulating times for us. There is great potential for innovative minds to assist us in redefining the...

  • Senior Change Manager

    4 weeks ago

    Sydney, New South Wales, Australia Macquarie Group Limited Full time

    Senior Change Manager Sydney In this role you will work very closely with the head of change management. You will have an exciting opportunity to implement real business process redesign, driving balance sheet efficiency, improving risk management, and enabling bottom line growth across our businesses. This is a 12 month max-term contract. At Macquarie, we...

  • Senior Change Manager

    1 month ago

    Sydney, New South Wales, Australia Macquarie Group Limited Full time

    Senior Change Manager Sydney In this role you will work very closely with the head of change management. You will have an exciting opportunity to implement real business process redesign, driving balance sheet efficiency, improving risk management, and enabling bottom line growth across our businesses. This is a 12 month max-term contract. At Macquarie, we...

  • Senior Change Manager

    1 week ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Change Analyst

    1 week ago

    Sydney, New South Wales, Australia DFP Recruitment Full time

    Federal Government Opportunity12 months contract initial with possible extensionYou must be an Australian CitizenLocation: ACT, NSW, QLDDFP Recruitment is urgently seeking an experienced Senior Change Analyst to join a large Federal Government Department.The Change Analyst will be responsible for informing policies, managing external stakeholder...

  • Senior Org Change Manager

    1 week ago

    Sydney, New South Wales, Australia Employee First Full time

    The Role: Our Client are a large Fintech business based in Sydney who are looking to hire a Senior Organisational change Manager to be responsible for change planning and implementation of change activities such as stakeholder management, communications, supporting process design, training, readiness/embedding assessments and approaches on key initiativesKey...

  • Senior Change Partner

    1 week ago

    Sydney, New South Wales, Australia West Recruitment Full time

    Circa $1000 per day6 Month ContractWestern Sydney locationAbout Your New EmployerWest Recruitment is proud to be partnering with a highly innovative Australian business that is at the forefront of a rapidly changing industry, where technology and significant investment is shaping the future for all Australians.About your new roleAs the Senior Change Partner,...

  • Senior Change Analyst

    1 week ago

    Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About the job Senior Change Analyst Job Description for Senior Change Analyst:· Client is seeking an experienced change specialist to join a growing team providing people change management services· This is a hands-on and varied role providing change management analysis, communications, and training, and working closely with both internal and external...

  • Change Manager

    1 week ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Job TitleChange ManagerJob DescriptionRabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.Rabobank has an...

  • Change Manager

    1 week ago

    Sydney, New South Wales, Australia Agylex Full time

    : Change Manager- Location: Sydney, Australia- Duration: 12 months, with possible extension- Joining: Immediate- Hybrid working with 3 days from officeThis is a senior role within customer's Wholesale Commercial Operations & Experience, Service Operations Team to deliver a range of customers, business improvement and online development projects. The Change...

  • Change Manager

    1 week ago

    Sydney, New South Wales, Australia West Recruitment Full time

    circa $160,000 + super + bonus- Hybrid work environmentWest Recruitment is currently partnering with a large Australian company that is currently on a huge growth trajectory. This multi-billion dollar business is at the forefront of a technology driven industry that focuses on innovation and sustainability for its's ongoing success. As an employer, this...

  • Change Manager

    1 week ago

    Sydney, New South Wales, Australia Talent International Full time

    australia sydney contract au$ au$200000 per annumTalent is partnering with a globally recognized university client to find a Senior Change Manager to join their team on a fixed term contract basis.About the roleThe Senior Change Manager will be working on Change Strategy and hands-on change initiatives as part of their Student Experience...

  • Senior Android Engineer

    1 week ago

    Sydney, New South Wales, Australia Change Recruitment Full time

    Senior Android Engineer (Remote)19/9/22 Sydney Full Time Mid/Senior Android EngineerThe Company:An exciting opportunity has become available for a Senior Android developers to join one of Australia's largest media companies. It is the home of some of Australia's most loved brands and this is your chance to join them as they embark on exciting new projects....