End User Support Specialist

2 weeks ago

Moorebank, New South Wales, Australia EIL Global Full time

Key Responsibilities Include:

  • Provide technical support either by phone, remote access or deskside visits as needed
  • Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support
  • Smart Hands and Feet support if required
  • Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service


 IMAC/D
  • Installations, decommission, cascades, moves, adds and change EUC equipment, software

Skill Requirements:

  • Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
  • Must have excellent customer service skills working with end users and VIP's
  • Windows OS 7 and 10
  • Knowledge of WAN/LAN Technology
  • Basic knowledge of Network Topology LAN/WAN
  • Cisco Switch installation and configuration as per Config template
  • Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment
  • Knowledge of ticketing system or equivalent
  • Skype knowledge.

Salary:
From $30.00 per hour

Expected hours: 38 per week

Schedule:

  • Day shift
  • Morning shift

Ability to commute/relocate:

  • Moorebank,

NSW:
Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

  • Australia (required)

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