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Customer Relationship Officer

3 months ago

Point Cook, Victoria, Australia Homestyle Aged Care Full time
About Homestyle Aged Care
Homestyle has cared for older Victorians for over 30 years. With 10 quality homes we pride ourselves on providing the best care possible in a safe and supportive environment. For residents in our care, we want Homestyle to be the best alternative to being at home.

Our Vision is to provide quality of care and excellence in all we do to put residents first through living our values of Compassion, Dignity, Quality, and Respect.

About the Role

As a Customer Relationship Officer (CRO) you will utilise your exceptional relationship, communication and customer service skills to conduct tours for potential new residents and maintain referrer relationships in the community.

This is a fast paced and unique role where you will provide key customer service, relationship management and administration with a focus on optimising occupancy at all times.

This position involves soft sales and KPI targets so it is essential that you have demonstrated experience in working to budgets and targets.

This is a part time role working Monday to Thursday 10am to 4pm.
Essential Requirements

  • Previous customer relationship experience
  • Demonstrated sales experience including working to budgets and targets
  • Experience in aged care
  • Demonstrated ability to work and achieve goals in a fast paced environment
  • Strong verbal and written communications skills
  • Strong administration skills
  • Intermediate computer skills
  • Current police check (or willing to obtain)
  • Vaccination certificate
  • Reliable
Culture and Benefits

  • A supportive team environment
  • Attractive hourly rate
  • Confidential access to our Employee Assistance Program
Homestyle Aged Care, The Way It Should Be