Level 3 Support/System Admin

2 weeks ago

City of Greater Geelong, Australia Verse Group Full time

Are you a hands-on Support Engineer/System Administrator? This could be your next challenge.

Verse Group are currently pairing with a managed service provider who believes that people come first. They are a trustworthy employer that don't believe in micro-managing, trusting you to do your job in return for flexibility, offering an enticing hybrid environment. They are on the hunt for an experienced Level 3 technician to join their team for an initial 3-month contract with the potential to extend into a permanent position.

Being a leader within the team, you will be responsible for the delivery of high quality system support, while providing high-level technical expertise to both internal and external stakeholders. You will also be responsible for mentoring and assisting escalations from level 1 and level 2 engineers as well as overseeing and assisting with the following:

  • Providing IT infrastructure expertise, using infrastructure management tools to determine load and performance statistics, contributing to planning and implementation of installation work.
  • Network Support, maintaining the network support process and checking all requests are dealt with according to policies & procedures.
  • Application support, maintaining the application support process.
  • Provide security administration, ensuring the security administration process and checks are dealt with in line with procedures.
  • System software, reviewing updates and identifying those that warrant action being taken.

The right candidate will ideally possess:

  • Experience working within an MSP environment.
  • Strong knowledge in Windows Operating Systems, Storage, Networking & Connectivity and Virtualization
  • Proven experience in remote desktop services, printer management and backup & disaster recovery.

If this sounds like your next challenge, click "apply now" below, or email a copy of your most up-to-date CV to , to get the ball rolling


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