Dispute Resolution and Litigation Leader

1 week ago

Sydney, New South Wales, Australia iCare Full time
Dispute Resolution and Litigation Leader

Workers' Compensation (Insurance & Superannuation)

Full time

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  • Bring your legal qualifications and litigation experience to icare

About this Role

The main goal of this position is to lead, mentor, and develop a team of litigation experts. You will ensure that customers promptly and effectively receive responses to their workers' compensation claims disputes, both internal and external, including pre-litigation and litigation.

  • Enjoy benefits such as a corporate wellbeing program with discounted gym membership, complimentary flu vaccines, and health check programs.
  • Additional perks include an extra day's leave and comprehensive learning and development support tailored to icare's Core Capabilities.
  • Recognition programs like Our People Awards offer on-the-spot acknowledgments, Quarterly Values Awards, and the Our People Annual Awards.
  • Access the Employee Assistance Program for support.

Responsibilities

It's a dynamic period at icare where every day presents new challenges. As a Dispute Resolution and Litigation Leader, you will:

  • Oversee a team of Litigation Experts handling and responding to requests for internal review by an insurer regarding liability decisions on workers' compensation claims.
  • Manage a team of Litigation Experts handling and responding to applications for dispute resolution before the Personal Injury Commission and other legal proceedings before the Courts.
  • Drive successful results and prevent unnecessary disputes.
  • Utilize and update relevant claims management and customer relationship systems.
  • Ensure adherence to legal deadlines and actuarial objectives.
  • Stay informed about decision-making trends and educate teams on emerging issues in pre-litigation and litigation cases.
  • Conduct research and prepare position papers for scheme-wide policy resolutions and regulatory modifications.
  • Cultivate external relationships to bolster icare's business model and anticipate potential repercussions.
  • Engage in customer experience initiatives and collaborate with other icare departments to achieve business goals.

Skills & Background

  • Demonstrated proficiency in relationship management, interpersonal communication, and leadership.
  • An inclusive and consultative demeanor.
  • Strong aptitude for creative problem-solving.
  • Ability to adapt communication and approach according to specific customers, whether individuals or company representatives.
  • Devoted to delivering top-notch service and achieving positive customer outcomes with a focus on empathy.
  • Thorough understanding of workers' insurance legislation and a solid grasp of the NSW workers' insurance scheme operation is advantageous.
  • Admission as a legal practitioner to the Supreme Court of NSW with an unrestricted practicing certificate is highly regarded.

Culture

We recognize that our strength lies in the diversity of our team, and we encourage individuals with varying backgrounds and experiences to apply. We are dedicated to fostering our team's growth so that the people of NSW can prosper.

About the Organization

At icare, we are committed to the well-being of the people of NSW, instilling confidence and trust to help our communities thrive. Our aim is to simplify complexities, ensuring that our programs lead to better outcomes for individuals and communities. Whether an individual sustains a severe injury at work or on the roads, icare supports their long-term care requirements to enhance their quality of life, including facilitating their return to work.

Please keep in mind that Australian citizenship, permanent residency in Australia, New Zealand citizenship with a valid New Zealand passport, or unrestricted working rights are required for this role.

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