Dispute Resolution and Litigation Leader
1 week ago
Sydney
- Bring your legal qualifications and litigation experience to icare
- Permanent, Fulltime position, Sydney CBD location
- Hybrid work model
About the Role
The purpose of this role is to lead, coach and develop a team of litigation specialists, and ensure customers receive timely and effective responses to their workers compensation claims disputes received internally and externally including pre-litigation and litigation.
Benefits
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- icare day – access to an extra day's leave
- Comprehensive learning and development supportaligned to icare's Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
Duties
It's an exciting time at icare where no two days are the same; as a Dispute Resolution and Litigation Leader you will:
- Lead a team of Litigation Specialists to manage and respond to requests for internal review by an insurer of liability decisions on workers compensation claims
- Lead a team of Litigation Specialists to manage and respond to applications to resolve a dispute before the Personal Injury Commission and other litigation before the Courts.
- Drive successful outcomes and avoid unnecessary disputes.
- Use and update the relevant claims management and customer relationship systems.
- Ensure compliance with legislated timeframes and actuarial targets
- Stay informed on decision-making trends and educate teams on emerging issues in pre-litigation and litigation matters
- Research and prepare position papers for scheme-wide policy decisions and regulatory changes
- Foster external relationships to support icare's business model and anticipate potential impacts
- Participate in customer experience programs and collaborate with other icare streams to achieve business objectives
Skills & Experience
- Outstanding skills in relationship management, interpersonal communication, and leadership
- An open-minded and consultative approach
- Creative problem-solving abilities
- Adaptability to customize communications and approach according to the specific customer, be it an individual or a representative of a company
- Passionate about delivering high-quality service and achieving positive outcomes for customers, with a focus on empathy
- In-depth knowledge of workers' insurance legislation and a strong grasp of the NSW workers' insurance scheme operation is desirable.
- Admission as a legal practitioner to the Supreme Court of NSW with an unrestricted practising certificate will be well regarded.
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities.Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are aCircleBackInitiative Employer – we commit to respond to every applicant
- A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
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