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Assistant Manager, Business Insights and Analytics
3 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
- Unleash your analytical skills to define the future of how we serve our customers._
Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business.
And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.
- Join Team Amex and let's lead the way together_
The International Card Services (ICS) business is responsible for product line strategy, acquisition, brand, portfolio management and customer engagement for American Express Consumer Credit and Charge cards in Australia & New Zealand.
An exciting opportunity exists for an Assistant Manager in the Business Insights and Analytics team to support the business with insights, analytics, product & portfolio optimisation and projects.
This position is ideally suited to a motivated individual with strong analytics experience in financial products who thrive in a fast paced environment.
Responsibilities:
- Business Analytics: Create reporting and insights to support the Consumer Products team to optimise the portfolio. Develop a detailed understanding of profitability levers, customer behavioural drivers and performance metrics.
- Projects: Support the development of key business initiatives. This may include analysis to drive investment decisions, resource planning, new product opportunities, risk assessment and cost/benefit analysis.
- Performance Tracking: Work closely with the Consumer Products team and Finance to consolidate and report on financial and nonfinancial information on a monthly basis.
- Competitive Analysis: Analysis of business performance against environmental and competitive trends and research evaluation / opportunity assessment. Leverage internal networks and team. Assist with external product research on behalf of wider ICS.
Qualifications:
- Advanced Excel skills required
- Experience with either Python/SQL preferred, SAS will be a bonus
- Strong analytical talent with the ability to translate insights and ideas into recommendations
- Solid commercial acumen, including the ability to identify and size growth opportunities
- Team player who is flexible and maintains a positive attitude even during changing work priorities
- Selfmotivated with superior organizational/Time management skills and a dynamic, positive and energetic attitude
