Employee Complaints Officer

1 week ago


Melbourne, Victoria, Australia Talent International Full time

Job Details:

Location
Melbourne

Salary
Negotiable

Job Type
Full Time

Ref
BBBH101742_

Contact
Anita Fonseka

Posted
about 3 hours ago

The role
This Government Department is seeking an experienced Employee Complaints Officer to provide advice on employee conduct complaints.

It is a 6 months contract role with possible extensions.

Responsibilities

  • Provide advice on the management of complaints
  • Identify and action opportunities for quality improvement and innovation
  • Analyse complex policy, undertake investigations and research to identify emerging issues, risks and trends
  • Analyse the effectiveness of policy initiatives as implemented and develop recommendations for a variety of stakeholders

Required

  • Experience managing employee complaints
  • Experience maintaining case and matter management systems
  • Ability to prepare and present detailed and comprehensive reports
  • Experience working in Public sector and/or Education sector

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