QAntas Club Customer Service Agent
2 weeks ago
In your new role as Qantas Club Customer Service Agent, you will provide exceptional customer service with an emphasis on creating a seamless, personalised and memorable experience.
Our customers enjoy the comfort and luxury within the Lounges, so we aim to continuously create an atmosphere of relaxation and sophistication.
You will play a vital role from welcoming and greeting customers with a warm and genuine smile to providing assistance and anticipating their needs while always ensuring the highest level of service is provided.
We are looking for individuals who are not only passionate and engaging but also possess strong attention to detail and thrive in a fast-paced environment.
You'll have:
- Strong experience and background in a fastpaced customer service role, airline or similar related experience desirable
- Proven ability to think quick on your feet and work under pressure
- Genuine approach to a superior customer experience
- Ability to effectively communicate with people from different backgrounds coupled with an inclusive mindset
- Motivated and positive attitude
- Teamwork skills with commitment to supporting and collaborating with colleagues
- Organisational and time management skills and possess the ability to overcome challenges in a time critical environment
- Ability to interpret and understand Airline specific systems
- Exceptional standard of presentation
- Punctuality and reliability
- Ability to work a 7day rotational roster, including public holidays and weekendsWhy Qantas?
There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas.
Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.
You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.
While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel- We love to travel:
Applications close 11:59pm Tuesday 25 June 2024.
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