Team Leader, Claims Management

2 weeks ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time
Be part of an inclusive and high-performing team

  • Enjoy a rewarding career move with opportunities for development
  • Make a difference with a fund that puts members first

About us


When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower.

Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.


About the role


To support our success we are looking for a Team Leader, Claims Management to join the Insurance Services team based in either Brisbane, Sydney or Melbourne.


As the Team Leader, Claims Management, you will to build, embed and lead a culture of customer obsession through the management of insurance claims for Australian Retirement Trust.

You will be responsible for a team who are accountable for managing claims on behalf of members through proactive case management.

You will drive continuous improvement and ensure a market leading quality of service is delivered and maintained.

To ensure appropriate claim outcomes you will support the team to facilitate strong relationships with members, internal stakeholders, insurers, and external third parties for the purposes of claim resolution.


You will also evaluate team member performance, provide coaching and feedback and implement development plans for individuals to support the ongoing growth of knowledge workers.

This role is available as a
permanent/ full-time opportunity.


We are
flexible with location provided you can attend the Brisbane, Sydney or Melbourne office at least once a week.


About you
If this is the right role for you, your skills and qualifications will include:

  • Demonstrated experience in leadership and management of a team, including performance management, change management, recruitment, and staff motivation.
  • A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
  • Advanced stakeholder management capability, with experience managing multiple stakeholders, including external parties, to influence and negotiate outcomes of a complex nature.
  • Ability to negotiate and liaise at all levels in a sensitive and appropriate manner, representing the members and the clients' interests with integrity.
  • Demonstrated business and commercial acumen through communication of complex issues, assessment of risk and improvement recommendations.

How you'll benefit


As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members.

We provide a dynamic and rewarding work environment featuring:

  • Competitive salary, bonus, and super offerings
  • Flexible work arrangements
  • Generous parental leave entitlements
  • A focus on learning and development, including study assistance
  • Volunteer and community service leave
  • LGBTQI + and disability employee networks
  • Wellbeing initiatives including Employee Assistance Program and discounted health insurance
  • An additional leave day each year on top of annual leave.
**Next steps

  • Claims Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia TrooCoo Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights About the CompanyTroocoo are proud to be partnering with a thriving professional services organisation in a period of significant growth and transformation. Our client is particularly driven by their values and ensuring that customer...

  • Claims Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Troocoo Full time

    About the CompanyTroocoo are proud to be partnering with a thriving professional services organisation in a period of significant growth and transformation. Our client is particularly driven by their values and ensuring that customer experience remains at the heart of all they do. About the RoleAs the Claims Team Leader, you will lead a team of claims...

  • Claims Team Manager

    2 weeks ago

    Brisbane, Queensland, Australia Coles Group Full time

    Workers' Compensation (Insurance & Superannuation) We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact. We've been trusted...

  • Retail Claims Team Manager

    2 weeks ago

    Brisbane, Queensland, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we're on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the...

  • Team Leader

    1 week ago

    Brisbane, Queensland, Australia Randstad Australia Full time

    Exciting Opportunity for a Motor Claims Team LeaderAre you a seasoned professional with a passion for leading and motivating teams? Do you have extensive experience in motor claims and a proven track record of delivering exceptional service? If so, we want to hear from youPosition: Motor Claims Team LeaderLocations: North Brisbane and the Sunshine CoastAbout...

  • Claims Consultant, Claims Manager

    2 weeks ago

    Brisbane, Queensland, Australia Ensure Recruitment Full time

    All conversations are guaranteed 100% confidential. Opportunity to move in to retail life insurance claims Hybrid working 2 days in the officeFeeling a bit stuck? Looking to work for an inspirational leader? Move from group insurance to retail? It might be time to have a look at this roleWhy you will love this role;- $90K - $100K + Super + Bonuses:Full...

  • Head of Claims Management

    2 weeks ago

    Brisbane, Queensland, Australia OnTalent Full time

    Add expected salary to your profile for insights WorkCover Queensland is driven by a commitment to make a positive difference in people's lives. For over twenty years, they have been providing workers' compensation insurance, supporting Queensland workers and businesses. Their mission is to partner with and support customers, ensuring Queenslanders stay...

  • Head Of Claims Management

    2 weeks ago

    Brisbane, Queensland, Australia OnTalent Full time

    Add expected salary to your profile for insights Work Cover Queensland is driven by a commitment to make a positive difference in people's lives.For over twenty years, they have been providing workers' compensation insurance, supporting Queensland workers and businesses.Their mission is to partner with and support customers, ensuring Queenslanders stay...

  • Head of Claims Management

    2 weeks ago

    Brisbane, Queensland, Australia OnTalent Full time

    Add expected salary to your profile for insightsWorkCover Queensland is driven by a commitment to make a positive difference in people's lives. For over twenty years, they have been providing workers' compensation insurance, supporting Queensland workers and businesses. Their mission is to partner with and support customers, ensuring Queenslanders stay...

  • Claims -

    2 weeks ago

    Brisbane, Queensland, Australia Randstad Full time

    Exciting Opportunity for a Motor Claims Team LeaderAre you a seasoned professional with a passion for leading and motivating teams? Do you have extensive experience in motor claims and a proven track record of delivering exceptional service? If so, we want to hear from youPosition: Motor Claims Team LeaderLocations: North Brisbane and the Sunshine CoastAbout...

  • Head of Claims Management

    2 weeks ago

    Brisbane, Queensland, Australia OnTalent Pty Ltd. Full time

    Head of Claims Management, OnTalent Pty Ltd., Brisbane, QLD. Management (Insurance & Superannuation). Full time. WorkCover Queensland is driven by a commitment to make a positive difference in people's lives. For over twenty years, they have been providing workers' compensation insurance, supporting Queensland workers and businesses. Their mission is to...

  • Head Of Claims Management

    2 weeks ago

    Brisbane, Queensland, Australia OnTalent Pty Ltd. Full time

    Head of Claims Management, On Talent Pty Ltd., Brisbane, QLD.Management (Insurance & Superannuation).Full time.Work Cover Queensland is driven by a commitment to make a positive difference in people's lives.For over twenty years, they have been providing workers' compensation insurance, supporting Queensland workers and businesses.Their mission is to partner...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Gallagher Full time

    About Us:Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Gallagher Full time

    About Us:Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Manager Claims

    2 weeks ago

    Brisbane, Queensland, Australia The State of Queensland Full time

    Queensland Treasury (Organisation site ) Queensland Government Insurance Fund Claims; Queensland Government Insurance Fund; Economics and Fiscal; Brisbane CBD In this role, you will manage various claims including current and historical persona injury claims and medical negligence claims lodged against Queensland government departments. In addition or...

  • Manager Claims

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Treasury Full time

    Your new opportunityQueensland Government Insurance Fund has an opportunity for an experienced Claims Manager to lead a team delivering best practice standards in claims management. You will drive an outcome-focused approach amongst your team, taking responsibility for determining appropriate resolution strategies including liability decisions and...

  • Manager Claims

    2 weeks ago

    Brisbane, Queensland, Australia Department of Treasury QLD Full time

    Other (Legal)Government - State (Government & Defence) Using best practice standards, you will handle claims from initial assessment to settlement, utilising mediation, legal representation, and court processes to determine liability, quantum, and resolution strategies. In this role, you:Lead, manage, and motivate a team of claims officers to ensure...

  • Team Leader

    1 week ago

    Brisbane, Queensland, Australia Sedgwick Full time

    The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having...

  • Claims Manager

    2 weeks ago

    Brisbane, Queensland, Australia Fuse Recruitment Full time

    Claims Manager- Location: Brisbane Queensland- Work Type: Permanent- Salary: AU$ AU$85000 per annum + Super- Reference: 22129- Are you a claims consultant looking to take the next step and develop your career?We are looking for an engaging, driven, and motivated individual, who is keen to join an experienced team and work with an established company.Who will...

  • Claims Manager

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    A fantastic opportunity exists to join our Claims team as a Claims Manager in our QInsure division We now have multiple fulltime permanent vacancies.Why join us? State of the Art brand new office overlooking Southbank with end of trip facilities, yoga and multi faith room, barista coffee on every floor, indoor gardens and much more to encourage collaborative...