Operations Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Farm Credit Services Full time

Take the next step in your career with FCS Financial, part of the nationwide Farm Credit System, and act on this opportunity to join our top quality agricultural lending institution FCS is seeking a customer focused, friendly, accurate, and detail-oriented individual to join our Team If you have experience in customer service and excellent communication skills, this opportunity is for you The Operations Support Specialist position provides customer service and operational support to internal and external Association customers.

The starting salary for this position is $40,500, however salary may be commensurate with experience.

This position is located in Jefferson City.

A Hybrid - Remote Office Work Environment and flexible work schedule will be considered after the initial training period is complete and based off of the candidates' qualifications and needs.

This position is open until filled.

This position is classified as non-exempt under the Fair Labor Standards Act.

Department:Marketplace Services

Reports to:Team Leader, Operations Support

Responsibilities/Duties

Job Functions*

Percentage

Job Functions

40%

Operations Support and Processing

Provides internal operational support to various Association functions by:

  • Setting Up and Processing Branch PCA loan requests utilizing CRM and Scorecard Underwriting.
  • Collaborates with Branches on Early Delinquency customer contacts
  • Calculates Lease payments, prepares lease documentation and provides liaison between Association lease resources and Farm Credit Leasing
  • Administers the Associations Centralized UCC process including new filings, amendments, UCC searches and Monthly Reporting.

Administers Branch PCA Paid in Full Process including release of liens and returning paid notes

40%

Customer Service

Utilize various Customer contact channels to provide external customer service in support of various Association functions by:

  • Identifying and resolving customer requests for information and action resulting from Website inquiries
  • Identifying and resolving customer requests for support of the Association On line Banking system (Customer Portal)
  • Providing account service to Express Branch customers by responding to requests for service and payment processing.
  • Providing customer onboarding for new AgDirect accounts by making initial contacts, providing Association information and identifying potential opportunities.
  • Generally informing customers by explaining procedures, answering questions, providing information and recommending potential products and services.

10%

Account Maintenance

Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:

  • Posts receipts and disbursements daily
  • Monitors daily, monthly and year end reports to identify and resolve discrepancies
  • Monitors Association insurance documentation to ensure procedural requirements are met

5%

General Office Duties

  • Authorizes invoices for office expenses
  • Handles internal and external mail

5%

  • Other duties as assigned to meet the needs of the organization.

Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.

Required Skills

Minimum Qualifications

  • 2 years of related experience
  • Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

  • Working knowledge of the operation of a multi-line phone system
  • General knowledge of credit processing procedures
  • General knowledge of accounting practices and procedures
  • Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
  • Skill in listening and conveying awareness of a customer's problem or issue to find resolution
  • Skill in performing a variety of duties, often changing from one task to another of a different nature
  • Skill in organizing material and information in a systematic way to optimize efficiency
  • Skill in recognizing and maintaining confidential information
  • Skill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.
  • Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data
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