Customer Solutions Representative

2 weeks ago

Sydney, New South Wales, Australia TEG Full time
Do you love live events?

  • Have you got the attributes & skills to succeed in our role?
  • Are you looking for a role with flexibility?
Ticketek has over 40 years' experience ticketing the biggest live events and venues in Australia.

Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals, exhibitions, experience and family events.

A truly digital company, Ticketek is Australia's number one entertainment events website, and a global leader in ticketing solutions.

An exciting opportunity has arisen for a skilled and experienced Customer Solutions Representative to join our team in Sydney.

The Role
Please note the hours/schedule for this role are 9am - 5:30pm (Monday - Thursday and Sunday)

As a Customer Solutions Representative, you will:

  • Respond to general enquires and booking requests
  • Process refunds for cancelled and rescheduled events
  • Update articles on our help centre
  • Work across our Ticketing System and CRM
  • Maintain accurate customer account information

As a team member, you will:

  • Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
  • Demonstrate credibility as you represent the team, the business and the brand through all your interactions.
  • Be adaptable, able to mould to an ever changing environment.
  • Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems.
  • Have well developed time management skills with the ability to deal with conflicting deadlines.
  • Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery.
  • Be able to quickly establish rapport and develop client relationships with a variety of stakeholders.
  • Be a team player willing to strive to deliver exceptional results.


At Ticketek all your hard work in helping change the way we interact with clients and customers will not go unnoticed.

In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

So, what does Ticketek offer?


At Ticketek all your hard work in helping change the way we interact with clients and customers will not go unnoticed.

In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.

  • Training and Development
  • Flexible Working Arrangements
  • Birthday Leave
  • Gym Membership Perks
  • Free Advice and Support (EAP)
  • Flu Vaccinations
  • Learning Opportunities and support
  • Company Paid Parental Leave
  • Complimentary tickets to selected events
  • Going the Extra Mile (GEM) Awards and Service Awards
  • Opportunities to support our community and partners

About TEG**:

TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands.

We are proud partners of some of the world's largest and most iconic venues as well as leading event promoters globally.

TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Eventopia, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, TEG Rockefeller, Rugby Live, TEG Europe, Propaganda, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

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