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Customer Service Representative

3 months ago

Sydney, New South Wales, Australia Lion Full time

JOB DESCRIPTION

Join Our Team as a Customer Service Rockstar and embark on a career less ordinary

Are you ready to kick-start an exciting career in a fast-paced and spirited environment? Look no further We're searching for enthusiastic individuals to join our dynamic team as Customer Service Representatives in our lively Sales Operations team at Lion.

These roles will be based out of our York Street Office with hybrid options available and we're open to people seeking part time or full-time roles.

At Lion, we pride ourselves on delivering exceptional customer experiences while keeping the good times flowing. As a Customer Service Representative, you will be the friendly voice that helps our valued customer solve problems or answer queries aiming for first call resolution every time.

Your Responsibilities:

• Answer customer queries through phone, email, and portal tickets with top notch customer service every time.

• Provide solutions that exceed customer expectations, aiming for first call resolution with every query.

• Maintain accurate and detailed records of customer interactions and transactions.

• Embrace a continuous improvement mindset to enhance our service standards and delight our customers.

What We're Looking For:

• A people-person who thrives in a dynamic and lively atmosphere.

• Excellent communication skills with a knack for making customers feel heard and valued.

• Strong problem-solving abilities to tackle customer concerns with grace and creativity.

• A passion for learning and a willingness to continuously improve your skills.

• A process improvement mindset and ability to think outside of the box

What We Offer:

• A vibrant and inclusive work culture where teamwork and collaboration are valued.

• Opportunities for personal and professional growth within the company.

• Perks that will make your friends jealous, including a weekly product allowance.

Apply now by sending your resume and a short, engaging cover letter explaining why you are the perfect fit for the role.

Cheers to new beginnings and a career less ordinary

We are committed to diversity, equity, and inclusion, and leveraging unique perspectives to innovate and grow.

If you need specific support or accessibility adjustments during the recruitment process, please reach out to us via This includes supporting transgender and gender diverse applicants as we understand the unique challenges and concerns these individuals might have.