Head of Operations

1 week ago


Richmond, Australia Royal Flying Doctor Service (VIC) Full time
About the role

The position:


Reporting to the General Manager - Primary Health Care, directing the day-to-day operations of all primary health programs and providing oversight & management of service access, clinic logistics, fleet management, service billing, procurement and stakeholder engagement ensuring the delivery of primary health care services into communities at the right time in the right place.


The Head of Operations has seven major accountabilities:
Service access

  • Overseeing setting clinic appointment books, cancelling & scheduling and waitlist management
  • Working with Primary Health leads to build annual clinic schedules
Clinic logistics

  • Working with Primary Health managers to agree on site requirements, location mapping, site assessments, host sites and travel arrangements
  • Working with the General Manager to develop service hubs or multidisciplinary visiting clinics
Clinic software

  • Ensuring bookings, clinical records and reporting systems operate to best practice
  • Researching and advising on best practice for the role of clinical software in supporting multidisciplinary care
Service billing

  • Maintaining knowledge of and interpreting of Medicare rules and RFDS contract funding
Fleet management

  • Acting as an expert advisor for management of Primary Health Care fleet including building turnover plans, reallocation of vehicles and maintenance
Stakeholder Engagement

  • Establishing and maintaining relationships with host sites to understand requirement for RFDS clinicians working out of host sites
  • Engaging with health literacy and consumer engagement initiatives to support access to services
Procurement

  • Helping to design tender processes
  • Establishing an approved suppliers list across Primary Health Care and negotiating best prices

Knowledge, skills and qualities required:

  • Demonstrable experience managing the operations of a consumer led health service or program
  • Proven track record of strong leadership skills, demonstrating the ability to guide and inspire others to grow and achieve exceptional results
  • Proved stakeholder engagement resulting in outcomes to benefit an organisation
  • Understanding the barriers and needs of rural and regional communities

Why join the Royal Flying Doctor Service:

  • Work for Australia's most reputable charity (11 out of 12 years) and most trusted charity (last 3 years)
  • Work for your community helping overcome the burden of distance, enabling care in the community, helping people take control of their own health and overcoming isolation
  • Access to salary packaging for all employees
  • Supported opportunities to work at different locations across the state
  • Great parental leave benefits

Mandatory requirements:
In line with RFDS Victoria's mandatory policies, all employees are required to undergo a National Police Clearance, hold a Working with Children Check and have 3

Regular travel will be required and access to a fleet vehicle will be provided.

This is a full time 12-month fixed term position (parental leave cover)

Applications close on Wednesday 5 June 2024 at 5pm

PBA2Profession:
#Community_Services, #Management, #Operations_Management

Sector:
#Community_Support_Services, #ResearchMedical_Research
  • Head Barista

    2 weeks ago


    Richmond, Australia Georgie Boy Espresso Full time

    Are you looking for your next challenge? Georgie Boy Espresso together with Le Crepe Melbourne are looking for a head barista to take the reins of our coffee operations at our Richmond location. We are looking for an experienced barista who is either a head barista looking for their next challenge or a senior barista looking to move into a head barista...

  • Head Barista

    2 weeks ago


    Richmond, Australia Georgie Boy Espresso Full time

    Are you looking for your next challenge?Georgie Boy Espresso together with Le Crepe Melbourne are looking for a head barista to take the reins of our coffee operations at our Richmond location.We are looking for an experienced barista who is either a head barista looking for their next challenge or a senior barista looking to move into a head barista...

  • Head of Operations

    1 week ago


    Richmond, Australia Royal Flying Doctor Service (VIC) Full time

    About the role The position: Reporting to the General Manager - Primary Health Care, directing the day-to-day operations of all primary health programs and providing oversight & management of service access, clinic logistics, fleet management, service billing, procurement and stakeholder engagement ensuring the delivery of primary health care services into...

  • Head of Cybersecurity

    2 weeks ago


    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE** - The Head of Cybersecurity is the senior IT leadership role responsible for management of the Information Security function of Mercy Health including security strategy and operations. Leading the Cybersecurity Team, the Head of Cybersecurity works collaboratively across all levels of the organisation to further develop and implement &...


  • Richmond, Australia Sports Travel & Hospitality Group Full time

    **REPORTS TO: Head of Operations | DIRECTION FROM: Operations Manager** **PURPOSE OF THE ROLE**: Sports Travel & Hospitality Australia (STH AU) requires an Operations Coordinator within the Operations team. The role is suitable for someone who is meticulous with the detail, has rock solid administrative skills, can juggle many moving parts of a project,...


  • Richmond, Australia Starbucks Full time

    Company Description **About Starbucks Australia** Starbucks has a strong national presence on the Eastern Seaboard with ambitious growth plans. We have 62 stores and are aiming for a store network of more than 100 stores in the next three years. We are currently seeking an Operations Services Manager who has strong retail/ QSR portfolio experience to...


  • Richmond, Australia Starbucks Full time

    Company DescriptionAbout Starbucks AustraliaStarbucks has a strong national presence on the Eastern Seaboard with ambitious growth plans. We have 62 stores and are aiming for a store network of more than 100 stores in the next three years. We are currently seeking an Operations Services Manager who has strong retail/ QSR portfolio experience to support...


  • Richmond, Australia North Richmond Community Health Full time

    Work with us:Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You'll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and positive...


  • Richmond, Australia Make-A-Wish Full time

    Make-A-Wish is one of Australia's most trusted charities, and part of the largest wish-granting organisation in the world, who creates life-changing wishes for children with critical illnesses. Our mission is to grant the wish of every eligible child - a quest sparked by the belief that a wish is integral to a child’s treatment. **The role**: We have an...


  • Richmond, Australia NSW Department of Education Full time

    Approval to teach English and ability to perform the duties of a head teacher - English (years 7 - 12). 29/04/2024 - 20/12/2024. Applicants for this position are requested to submit an expression of interest. **About the NSW Department of Education** At the NSW Department of Education, we aim to be Australia's best education system and one of the finest in...

  • Head of Effectiveness

    3 weeks ago


    Richmond, Australia CBM Australia Full time

    Permanent full-time opportunity based in Richmond | Flexible/Hybrid working. - 5 weeks annual leave. - Lead a passionate, collaborative & dedicated team of professionals. **About us**: CBM Australia is a Christian international development organisation focused on ending the cycle of poverty and disability. Through our programs, technical advice, and...


  • Richmond, Australia North Richmond Community Health Full time

    Work with us:Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You'll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and positive...


  • Richmond, Australia FleetPartners Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Melbourne (preferred) or Sydney as location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your...


  • Richmond, Australia Australia Post Full time

    **Help us deliver like never before** **& deliver a sustainable future with effective processes.** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward...


  • Richmond, Australia CBM Australia Full time

    Permanent full-time opportunity based in Richmond | Flexible/Hybrid working. 5 weeks annual leave. Lead a passionate, collaborative & dedicated team of professionals.About us:CBM Australia is a Christian international development organisation focused on ending the cycle of poverty and disability. Through our programs, technical advice, and advocacy, we help...


  • Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE** - The Information Systems and Services (ISS) department implements and supports core business systems across all Mercy Health facilities providing the tools, data and services to our staff to deliver care to our patients and residents. - The Head of Technical Services provides operational leadership and support in the delivery of advanced...


  • Richmond, Australia Australia Post Full time

    Help us deliver like never before & deliver a sustainable future with effective processes.Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want...

  • Change Manager

    4 weeks ago


    Richmond, Australia Grill'd Full time

    **About Grill’d** Grill’d Healthy Burgers is an innovative, dynamic brand with a simple aim; to make burgers that taste good but are also good for you. Grill’d opened its first restaurant in Hawthorn, Victoria in 2004 and now operates with over 170 restaurants across Australia. Our burger revolution is sweeping the nation and have ambitious growth...

  • Change Manager

    4 weeks ago


    Richmond, Australia Grill'd Full time

    **About Grill’d** Grill’d Healthy Burgers is an innovative, dynamic brand with a simple aim; to make burgers that taste good but are also good for you. Grill’d opened its first restaurant in Hawthorn, Victoria in 2004 and now operates with over 170 restaurants across Australia. Our burger revolution is sweeping the nation and have ambitious growth...


  • Richmond, Australia Endeavour Group Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...