Head of Clinical Services

1 week ago

Richmond, Australia North Richmond Community Health Full time

Work with us:

Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You'll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and positive working atmosphere at North Richmond Community Health. With flexible working arrangements, we help ensure that people of all circumstances are well-represented in our staff.

As an employee, there are a number of benefits available:

  • flexible working arrangements, including purchased leave
- wellbeing policy, with on-site subsidised fitness classes including pilates and personal training, work health checks and social events
- comprehensive and competitive salary packaging options.

We enjoy rich cultural diversity in our workforce. Approximately 55% of our staff were born overseas and over 75% identify with an ethnicity other than Australian. Over 65% of our staff speak languages other than English.

We would like to hear from you if you have:

- superior skills in delivering culturally-responsive services in your given field
- keen ability to contribute to a respectful collegiate environment
- can contribute to innovation and service improvement
- effective relationship building skills to foster a harmonious workplace.

Head of Clinical Services

The role

  • Drive clinical excellence focussed on positive consumer experience and quality patient outcomes
  • Manage and oversee key clinical services including service review and evaluation, accreditation and budget processes
  • Play a key role in developing and enhancing service integration at NRCH
  • Permanent fulltime role
  • Melbourne based plus hybrid working


The Head of Clinical Services will oversee the organisation's ongoing operations and service development of Community Health clinical services including Allied Health, Counselling and Casework, Dental, Medical, and Post Acute Care.

By supporting the organisation to drive culture change and embed the principles of service integration, this role will ensure NRCH meets all legislative, accreditation and funding targets and objectives.

Additionally, the HoCS is responsible and accountable for providing oversight of professional and quality standards, workforce development, financial and resource allocation for relevant clinical services, including the support of clinical governance

Specific responsibilities include:

  • Actively seek additional grants and/or alternative funding streams for expanding clinical health services; with collaborative planning and submission writing with stakeholders, effective project management and timely reporting and evaluations.
  • Lead, develop and maintain strong partnerships and relationships with all stakeholders, both internal and external, who may contribute to enhancing clinical services.
  • Responsible for developing NRCH service integration in collaboration with other Senior Leaders to ensure that all programs address the social determinants of health and focus on consumer centred practice and improving client experience and outcomes.

About you

  • A capable, influential and culturally competent leader adept at operationalising strategy into outcomes and well versed in quality and continuous improvement
  • Proven leadership and management experience within Community Health or similar (with significant experience in managing clinical services)
  • Collaborative and innovative, with demonstrated change management skills
  • Skilled in stakeholder and partnership management (particularly government)
  • Qualifications or equivalent in Clinical Health/Community Development and/or Business

Our benefits:

  • Generous NFP salary packaging arrangements available (up to $15,900 each year) plus option to package meal and entertainment expenses (up to $2,650)
  • Monthly ADO (for fulltime) and additional leave benefits (wellness leave, study leave, purchased leave etc.)
  • Flexible, hybrid working arrangements
  • Free onsite car parking

About North Richmond Community Health
North Richmond Community Health (NRCH
) is committed to making healthcare more accessible and culturally relevant.

This includes Victoria's first Medically Supervised Injecting Room, We work with community members to support social justice principles which afford all people the right to dignity, respect, and the highest quality of care.

NRCH provides a range of medical, allied health, dental and community services to clients from all backgrounds.

How to apply

Additional information


All NRCH must also demonstrate evidence of vaccinations prior to commencement of employment, based on the Immunisation Category relating to their role.

  • Head of Operations

    1 week ago

    Richmond, Australia Royal Flying Doctor Service (VIC) Full time

    About the roleThe position:Reporting to the General Manager - Primary Health Care, directing the day-to-day operations of all primary health programs and providing oversight & management of service access, clinic logistics, fleet management, service billing, procurement and stakeholder engagement ensuring the delivery of primary health care services into...

  • Clinical Lead Learning Practice and Development

    1 week ago

    Richmond, Australia Jesuit Social Services Full time

    Posted: 27/04/2023Closing Date: 26/05/2023Job Type: Permanent - Part TimeLocation: RichmondJob Category: Community Services and DevelopmentAbout the organisationJesuit Social Services is a social change organisation working to build a just society where all people can live to their full potential.Since 1977, Jesuit Social Services has provided services to...

  • Head of Operations

    1 week ago

    Richmond, Australia Royal Flying Doctor Service (VIC) Full time

    About the role The position: Reporting to the General Manager - Primary Health Care, directing the day-to-day operations of all primary health programs and providing oversight & management of service access, clinic logistics, fleet management, service billing, procurement and stakeholder engagement ensuring the delivery of primary health care services into...

  • Head of Community Services

    1 week ago

    Richmond, Australia North Richmond Community Health Full time

    Work with us:Our organisation is a busy health hub in the middle of Richmond. North Richmond Community Health, which includes the Centre for Culture Ethnicity and Health, is a great place to work. You'll find an environment where staff are inspired through meaningful work and supported by colleagues and management. We prioritise an inclusive and positive...

  • Clinical Analyst

    3 weeks ago

    Richmond, Australia Epworth Healthcare Full time

    In this Full Time permanent role, based in Epworth corporate offices, you will be responsible for supporting clinicians to improve patient care through your ability to generate insights from clinical information. You will be part of the Academic & Medical Services Department team and report to the Group Director Clinical Governance. The Clinical Outcome...

  • Clinic Coordinator

    2 months ago

    Richmond, Australia Monash IVF Full time

    Permanent, Full time opportunity - Cremorne location - Excellent Conditions & Employee Benefits **Monash Ultrasound for Women are leading the future of reproductive care** Monash Ultrasound for Women (MUFW) is a premier provider of specialist diagnostic O&G ultrasound and is devoted to meeting the needs of women at various stages of their lives. MUFW is...

  • Clinical Analyst

    1 week ago

    Richmond, Australia Epworth Healthcare Full time

    In this Full Time permanent role, based in Epworth corporate offices, you will be responsible for supporting clinicians to improve patient care through your ability to generate insights from clinical information.You will be part of the Academic & Medical Services Department team and report to the Group Director Clinical Governance.The Clinical Outcome and...

  • Clinical Specialist

    3 weeks ago

    Richmond, Australia Medtronic Full time

    **Careers that Change Lives Cranial and Spinal Technologies (CST) is the market leader in spinal implants, robotics, and navigation. We are redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. We are the first company to offer an integrated solution that...

  • Clinic Coordinator

    1 week ago

    Richmond, Australia Monash IVF Full time

    Permanent, Full time opportunity Cremorne location Excellent Conditions & Employee BenefitsMonash Ultrasound for Women are leading the future of reproductive careMonash Ultrasound for Women (MUFW) is a premier provider of specialist diagnostic O&G ultrasound and is devoted to meeting the needs of women at various stages of their lives.MUFW is part of the...

  • Clinic Manager

    3 weeks ago

    Richmond, Australia Laser Clinics Australia Full time

    **THE ROLE** At Laser Clinics Australia, we are committed to building a diverse team and inclusive culture where we can be the best version of ourselves. Laser Clinics is the largest cosmetic clinic in the world, specialising in Laser Hair Removal, advanced skin treatments, cosmetic injectables and body sculpting. Every client that enters our clinic is...

  • Clinical Specialist

    1 week ago

    Richmond, Australia Medtronic Full time

    **Careers that Change LivesCranial and Spinal Technologies (CST) is the market leader in spinal implants, robotics, and navigation. We are redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. We are the first company to offer an integrated solution that...

  • Clinic Manager

    1 week ago

    Richmond, Australia Laser Clinics Australia (Inner Melbourne) Full time

    At Laser Clinics Australia, we are committed to building a diverse team and inclusive culture where we can be the best version of ourselves. Laser Clinics is the largest cosmetic clinic in the world, specialising in Laser Hair Removal, advanced skin treatments, cosmetic injectables and body sculpting. Every client that enters our clinic is asked “_what...

  • Clinic Manager

    1 week ago

    Richmond, Australia Laser Clinics Australia Full time

    THE ROLEAt Laser Clinics Australia, we are committed to building a diverse team and inclusive culture where we can be the best version of ourselves. Laser Clinics is the largest cosmetic clinic in the world, specialising in Laser Hair Removal, advanced skin treatments, cosmetic injectables and body sculpting. Every client that enters our clinic is asked...

  • Clinical Governance Lead

    1 week ago

    Richmond, Australia Royal Flying Doctor Service (VIC) Full time

    About the role Working in the Primary Health Care business unit, the Clinical Governance Lead will be responsible for planning, implementing and managing the RFDS Primary Health Care clinical governance systems. The vision for this role is to see that rural and remote Victorians can rely on the safety and quality of RFDS Victoria Primary Health Care...

  • Clinical Audiologist

    6 days ago

    Richmond, Australia earLAB Full time

    **Company Description** earLAB is a modern independent business based in Footscray and Richmond, focusing on Ear Hygiene and Hearing Protection. It was started in 2018 with a mission to **improve ear hygiene, early detection and prevention of hearing loss stemming from noise exposure.** **We are super proud that we have protected many thousands of...

  • Clinical Audiologist

    7 days ago

    Richmond, Australia earLAB Full time

    **Company Description** earLAB is a modern independent business based in Footscray and Richmond, focusing on Ear Hygiene and Hearing Protection. It was started in 2018 with a mission to **improve ear hygiene, early detection and prevention of hearing loss stemming from noise exposure**We are a close-knit vibrant team of professionals working together **to...

  • Clinical Governance Lead

    1 week ago

    Richmond, Australia Royal Flying Doctor Service (VIC) Full time

    About the roleWorking in the Primary Health Care business unit, the Clinical Governance Lead will be responsible for planning, implementing and managing the RFDS Primary Health Care clinical governance systems. The vision for this role is to see that rural and remote Victorians can rely on the safety and quality of RFDS Victoria Primary Health Care...

  • Assistant Clinic Manager

    3 weeks ago

    Richmond, Australia LCA RICHMOND Full time

    Are you a qualified therapist that cares about your continued professional growth and has been wanting to take the next step in your career? This could be your perfect opportunity! We are seeking an Assistant Clinic Manager at our **Richmond** location. As an Assistant Clinic Manager with LCA **Richmond**, your role will be to provide expert hands-on...

  • Clinical Audiologist

    4 days ago

    Richmond, Australia earLAB Full time

    **About earLAB** Founded in 2018, earLAB operates as an autonomous business with its roots in both Footscray and Richmond. The primary objective driving its establishment is the enhancement of **ear hygiene and the prevention of hearing loss stemming from noise exposure.** We are a close-knit vibrant team of professionals working together **to make a...

  • Head of Technical Services

    3 weeks ago

    Richmond, Australia Mercy Health Full time

    **ABOUT THE ROLE** - The Information Systems and Services (ISS) department implements and supports core business systems across all Mercy Health facilities providing the tools, data and services to our staff to deliver care to our patients and residents. - The Head of Technical Services provides operational leadership and support in the delivery of advanced...