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Brisbane - Service Executive
2 weeks ago
- Permanent full time role
- Fantastic career progression opportunities
A fantastic opportunity for an experienced and ambitious Insurance Customer Service Executive to take the next step of their career and join a business who strives to create a difference for the clients and making the greatest impact You will be responsible in maintaining customer satisfaction and provide assistance to Client Executive and senior management in client servicing.
What's in it for you?
- Permanent opportunity
- Immediate Start
- A highly collaborative and innovative working environment
- Modern and conveniently located offices in Brisbane
- Friendly team who really go above and beyond
- Build a longterm career and develop professionally within the business
- Opportunities for growth and development
- Full ongoing training provided
Main responsibilities include:
- Establish and maintain effective customer relationships with insurers and identify new potential clients
- Maintain excellent and consistent service and ensure all claims requests are handled in a timely manner
- Servicing and maintenance of a portfolio of clients
- Liaise with internal and external stakeholders and ensure client needs are met
- Manage and maintain accurate records and files in a customer management system
- Collect information about client needs and develop strategies to achieve growth budget
- Provide support to different claims department and ensure compliance of system and processes according to legislation
- Manage client and underwriter expectations.
- Monitoring service quality to determine areas for improvement
- Some relevant general insurance experience in broking, underwriting or claims
- Intermediate Microsoft Office skills
- Word, Excel, and Outlook.
- Strong communication skills with a customercentric approach and strong customer service skills
- Strong attention to detail and organisational skills
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