Concierge - Pullman Brisbane Airport

7 days ago

Brisbane, Queensland, Australia Brisbane Airport Hotels Group Full time

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre.

With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces.

Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.


Pullman Brisbane Airport is currently looking for a Full-time Concierge (Front Office), to join the professional and dynamic Front Office team.

This role reports to the Front Office Manager, with responsibilities for providing the first and last impression to guests and treat every guest like a celebrity.

The minimum expectation is for you to provide positive guest experiences through welcoming and assisting guests, explaining hotel facilities and anticipating guest needs.

Your ability to be able to deal with various types of guests and being able to recognize their differing needs will stand you in good stead for this role.


Key Responsibilities Include:

  • Excellent personal presentation and a commitment to service excellence is an absolute must.
  • Have a bubbly and enthusiastic personality.
  • Ability to work under pressure.
  • Passion for delivering outstanding customer service.
  • The ability to work in a dynamic, fast paced environment, whilst maintaining composure.
  • Delivering outcomes of the highest quality.
  • Exceptional attention to detail and a high standard of presentation.
  • Excellent verbal and written communication skills.
  • Availability to work a variety of shift across of 7day roster.

To be successful in this role, you MUST have:

  • Previous experience in a similar role in a hotel, resort or retail environment.
  • Proven experience in Fidelio or Opera.
  • Proven customer service, communication and personal presentation skills.
  • Ability to work a variety of shifts including weekends, evenings and public holidays.
  • The ability to hold a Manual QLD Driving License.
  • Unlimited work rights in the Australia.

What we can offer you

  • Career progression & education assistance
  • Monthly social events
  • Accor discounts on accommodation worldwide
  • Medibank insurance discounts
  • Discounted meals and beverages on site
  • Reward programs
  • Flexible working hours
  • Refer a friend incentives
  • Subsidized onsite parking
  • Discounted Air Train weekly pass

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