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Collections Officer
2 weeks ago
Full time permanent position
-
Expanding team
-
Located in Norwood, SA
About the company
Arteva Funding (formerly known as Premium Funding or Principal Finance) is Australia's largest independent premium finance company, providing over 110,000 clients with an insurance premium funding solution each year.
Using industry-leading technology that is backed by our friendly team of experts, we deliver an exceptional funding experience that creates growth and provides peace of mind for our broker partners and clients.
In addition to insurance premium funding, we also provide professional fee funding, business loan and invoice finance solutions.About the role
If assisting customers in their overdue journey is your jam, then this role is for you.
Duties
- Contact customers with overdue accounts and attempt to either collect or negotiate a payment plan within organisation appetite
- Ability to negotiate payment arrangements in line with payment arrangement guidelines
- Showcase your problemsolving skills by reviewing accounts and determining the best course of action for both the client and the company.
- May be required to assist with customer service overflow (inbound calls and activities)
Skills & experience
- Experience in hard debt collection activity
- Understanding and working within RG96 guidelines
- Effective time management and organisation skills
- Excellent written and verbal communication skills
- Thorough attention to detail
- Professional phone manner
- Commitment to relationship management and retention of clients
- Strong administrative and procedural skills
- Go the extra mile to ensure a positive customer experience
- Perform positive negotiation management with good listening and communication skills
- Use critical thinking to understand situations and offer solutions that are fit for purpose the customer and the business and in line with company policies
Culture & benefits
- Stable thirtyyear history
- Bright, open plan offices in Norwood
- Social and hardworking team
- Staff acknowledged for their efforts and are empowered to make decisions
- Rostered car parking on site and easy parking in surrounding areas
- Casual day Fridays
How to Apply
- Sector:
- Accounting, Finance & Banking,
- Contract type:
- Permanent
- Location:
- Norwood Payneham St Peters
- Job Reference:
- JO
- Contact name:
- Joanna Slaven
- Job published:
- 15 minutes ago
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