Revenue Collection Officer

6 months ago

St Leonards, Australia Allity Full time

Attractive NFP salary packaging options + tax benefits
- Join one of Australia's largest Aged care providers
- Be part of a collaborative, fun and dynamic team

**Bolton Clarke Group **is Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

In this role you will have full ownership of the resident billing and Medicare funding reconciliation, along with supporting activities for assigned Aged Care Homes in the group.

Reporting to the Revenue Manager and working closely with the broader Revenue Team, the Revenue Collections Officer’s duties, this role is outcome-orientated, responsible for the management of the collections of resident debtors function to agreed targets. It is a requirement for the Revenue Collections Officer to develop a detailed understanding of aged care fees and funding to be successful in the role. When pursuing overdue debtors, the Revenue Collections Officer needs show empathy and understanding during discussions with resident representatives.

**Accountabilities**:

- Collection of all large debtors
- Manage collection charge outs to resident accounts - including penalty interest and oncharge of legal fees
- Agree resident payment plans as required
- Manage and distribute 1st and 2nd collection letters
- Meet fortnightly with the Revenue Manager to discuss status of all large debtor accounts
- Organising caveats over resident property
- Organise guardianship orders with home General Managers where there is POA mismanagement or misappropriation
- Prepare debtor account reconciliations for legal claims
- Organise affidavits as required
- Directing Bolton Clarke’s external Collections solicitor is resident matters that have gone legal
- Liaise with internal Head of Legal where legal matters fall outside external solicitor responsibilities
- Develop improved aged debtor reporting
- Refine routine debtor collection practices of the broader Revenue Team;
- Other collection duties as required

You will be a team player with strong analytic and excel skills, with excellent communication skills who can show empathy in difficult times.

**Qualifications Required**

Relevant tertiary qualifications or studying accounting desirable but not mandatory

**Experience / Knowledge Required**
- Proven Debtor Collection experience
- Residential Aged Care industry experience preferred
- Knowledge of relevant legal requirements
- Strong communication and negotiating skills (assertiveness)
- Methodical and structure approach
- Demonstrated experience in a high volume computerised Accounts environment
- Excellent computer skills (Word, Outlook, Excel)
- Ability to work well in a team
- High attention to detail
- Maintain a high level of confidentiality and professionalism at all times
- Highly motivated and able to take initiative

**Benefits**
- Salary sacrificing / packaging options
- Flexible working environments
- Competitive salary
- Opportunity for career progression & development
- A range of employee benefits & discounts
- Employee Assistance Program
- Enjoy being close to public transport and lots of great cafes.

You will be based with our team at our corporate office based in St Leonard’s NSW or Kelvin Grove QLD and joining a friendly and happy team.

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