Digital Channel Co-ordinator

1 week ago

Melbourne, Victoria, Australia Bank of Queensland Full time

About the Role

The role of the Digital Channell Co-ordinator is to support the day-to-day of BOQ Group's (BOQ, ME Bank and Virgin Money Australia) onboarding platforms.

The focus is on delivering an optimal online user experience as part of an omni-channel customer journey to drive digital sales and account conversions.

This position collaborates with stakeholders across a range of business units to deliver customer engagement, acquisition and retention outcomes.

Some of the key responsibilities will include:

  • Support the ongoing management of the Group's digital onboarding platforms to ensure they meet business objectives and adhere to relevant internal policies.
  • Understand the platform capabilities, assess how the platforms can support business outcomes, plan.
Keep own technical skills up to date across the key platforms and understand broader digital trends in B2C solutions.

  • Plan and conduct appropriate testing on all deliverables to ensure a quality enduser experience that is error free and fit for purpose.
  • Create relevant documentation as needed and keep it up to date (eg requirements, testing, technical documentation).
  • Support the stability of the digital onboarding platforms within the Group ecosystem. Collaborate with external partners and internal teams.
  • Have an agile approach, a growth mindset and continuously test and learn ways to improve work.

About you
The below skills and experience will be highly regarded when looking for our successful applicant:

  • Basic knowledge of digital technology, coupled with a passion for great customer experience
  • Being adaptable and resilient are key to success
  • Solutionfocused mindset to any challenges that arise in this fast paced business.
  • 1+ year experience in a customer service or processing role in retail banking or similar fastpaced customercentric environment
  • Sound communication skills, including preparing presentations for management
  • Strong problem solving skills
  • Ability to multitask and prioritise effectively. Setting and tracking to deadlines, identifying and resolving issues that may arise
  • Excellent stakeholder management and collaboration
  • Attention to detail and focus on quality
  • Selfdriven in learning new skills and keeping knowledge up to date

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.


BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.


BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.


Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).


Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • 5 employee diversity network groups focusing on: First Nations Reconcilation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ02224

  • Content Co-ordinator

    1 week ago

    Melbourne, Victoria, Australia Simplot Full time

    Simplot Australia is a food manufacturing and agriculture business encompassing potato, vegetable, seafood, and sauce operations that supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand's major retail and food service customers.As a leading provider of quality, nourishing and sustainable food, we are focused on...

  • Digital Marketing Co-ordinator: Fashion

    1 week ago

    Melbourne, Victoria, Australia Thread Hunters Full time

    Job Detail: Career Level Executive Experience 3 Years Qualifications DiplomaWe are hunting for a Digital Marketing Coordinator who loves fashionThe company is a Melbourne-based Australian fashion label that designs quality, playful women's clothing in luxury natural fibres. This fashion powerhouse is customer-obsessed selling directly online, via our...

  • Junior Brand Co-ordinator

    1 week ago

    Melbourne, Victoria, Australia Pattern Full time

    About PatternPattern is the largest reseller on Amazon globally and has also been named one of the fastest-growing companies in the U.S. by Inc In Australia, our strength in ecommerce consulting and digital marketing execution combined with our end-to-end marketplace reseller offering positions us as one of the leading full-service ecommerce providers.We're...

  • Channel Manager, Digital Engagement

    1 week ago

    Melbourne, Victoria, Australia UniSuper Full time

    About UsUniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super funds, the work you'll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.The OpportunityAs the Channel Manager of Engagement, you will be the Digital Product Manager of our Direct...

  • Digital Channels Insights Lead

    1 week ago

    Melbourne, Victoria, Australia Alinta Energy Full time

    Lead impactful projects that shape the future of our digital customer channels Build strong relationships with key stakeholders in Retail and Technology teams Attractive hybrid work model | Energy Discounts | Career Growth Opportunities Want a better job? You'll find it at Alinta Energy.We're making energy better for our more than 1.1 million customers –...

  • Recruitment & Office Co-ordinator

    1 week ago

    Melbourne, Victoria, Australia Xugar Full time

    Build your HR career with a friendly supportive team Lovely new offices, on tram routes, free onsite gym/towels Onsite role Mon-Fri in Coventry St SouthbankAbout youWe're looking for an energetic and super-organised person who is also friendly and outgoing ie someone who:is confident, articulate, and has complete fluency in spoken/written English- is...

  • Digital Channels Insights Lead

    1 week ago

    Melbourne, Victoria, Australia Alinta Energy Full time

    Lead impactful projects that shape the future of our digital customer channels:Build strong relationships with key stakeholders in Retail and Technology teams**:- Attractive hybrid work model | Energy Discounts | Career Growth OpportunitiesWant a _better_ job?You'll find it at Alinta Energy.We're making energy better for our more than 1.1 million customers -...

  • Digital Channel Manager

    1 week ago

    Melbourne, Victoria, Australia Simplot Full time

    Simplot Australia is a food manufacturing and agriculture business encompassing potato, vegetable, seafood, and sauce operations that supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand's major retail and food service customers.As a leading provider of quality, nourishing and sustainable food, we are focused on...

  • special educational needs co-ordinator

    1 week ago

    Melbourne, Victoria, Australia TeacherActive Full time

    Job title: Special Educational Needs Co-ordinator (SENCO)Location: DerbyPay rate: £154 - £160 per dayStart date: SeptemberDo you have an understanding and empathetic nature?Are you confident to talk to parents/carers?Do you have a strong understanding of the SEND code of practice? TeacherActive is proud to be working with a OFSTED rated Out-standing...

  • Digital Performance Manager

    1 week ago

    Melbourne, Victoria, Australia NP Digital Full time

    TITLE Digital Performance Manager - Paid MediaDEPARTMENT Paid MediaDIVISION NP Digital - AustraliaLOCATION Hybrid - MelbourneABOUT OUR COMPANYNP Digital (NPD) is a Global Award-Winning Performance Marketing Agency. In 2023 NPD was named a Campaign Magazine Global Agency of the Year, and was Adweek's #7 fastest-growing large international agency. For a second...

  • Digital Channel Manager

    1 week ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Salary + annual bonus + performance reviews Senior Leadership opportunity in our Consumer Sales team Melbourne basedWorking for usAt Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in...

  • Marketing and Digital Assistant – Melbourne, VIC

    1 week ago

    Melbourne, Victoria, Australia Dnister Ukrainian Credit Co Full time

    Marketing Assistants/Coordinators (Marketing & Communications) Dnister Ukrainian Credit Co-operative Ltd (Dnister) currently has an exciting opportunity for an energetic individual to join our Marketing and ICT department. As an Authorised Deposit-taking Institution (ADI) specialising in the financial services needs of its Members. Dnister has established a...

  • Digital Performance Manager

    1 week ago

    Melbourne, Victoria, Australia NP Digital Full time

    ABOUT OUR COMPANYNP Digital (NPD) is a Global Award-Winning Performance Marketing Agency. In 2023 NPD was named a Campaign Magazine Global Agency of the Year, and was Adweek's #7 fastest-growing large international agency. For a second consecutive year, we landed in the top 10% of Inc. 5000's fastest-growing private companies. All while simultaneously...

  • Regulatory Affairs Co-ordinator

    4 days ago

    Melbourne, Victoria, Australia mexec Full time

    Medical DevicesPart-TimeANZ The Client Our client has built a highly successful product distribution network within ANZ and represents many leading international brands and manufacturers in the home healthcare device industry including several household names. The Opportunity Our client is seeking a new part-time Regulatory Affairs Co- ordinator to join...

  • Senior Digital Account Manager

    1 week ago

    Melbourne, Victoria, Australia Club Digital Full time

    Agency Account Management (Advertising, Arts & Media) Innovative and dynamic independent agency who have had fantastic success are seeking a passionate Senior Digital Account Manager to add to their fast growing team Your role will be client service + strategy focused, working across mainly Paid Media (Search/Social), however will also include other digital...

  • Digital Community Channel Lead

    1 week ago

    Melbourne, Victoria, Australia AGL Energy Full time

    Join the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work...

  • Digital Marketing Specialist

    1 week ago

    Melbourne, Victoria, Australia Just Digital People Full time

    Greetings job searcher.We're partnering with a leading technology based sporting organisation who are entering their next growth phase.First "cab off the rank" is aDigital Marketing Specialist to work directly alongside the Head of Marketing in delivering new strategic campaigns to boost customer engagement.The role will best suit someone who has a keen eye...

  • Digital Campaign Assistant

    1 week ago

    Melbourne, Victoria, Australia Bolster Digital Full time

    The Digital Campaign Assistant role is an exciting entry level role within Bolster's Digital Marketing Team. You'll work closely with Digital Campaign Managers and Senior Digital Campaign Managers, assisting on performance campaigns for some of Australia's most iconic entertainment and culture clients.This position is a great starting point for learning...

  • Digital Optimisation Manager

    1 week ago

    Melbourne, Victoria, Australia McMillan Shakespeare Group Full time

    Digital Optimisation ManagerThe McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia's salary packaging industry to today, MMS has a proud history of...

  • Digital Optimisation Manager

    1 week ago

    Melbourne, Victoria, Australia McMillan Shakespeare Full time

    The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia's salary packaging industry to today, MMS has a proud history of innovation and exceptional...