Process Expert Lead

2 weeks ago

Sydney, New South Wales, Australia ING Full time

ING, Australia's most recommended bank, is looking for a number of experienced
Process Expert Leads to join our high performing
Process Management Team.


  • Are you excited by improving and designing optimal processes, ensuring they are implemented successfully? Are you experienced in conducting factbased analyses? Are your social skills on point? Then the Process Expert Lead role might be the job for you_

Organisational context:


With its "Making the Difference" strategy, ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs, regulatory requirements and digitalisation.

ING's future aim is to be the next generation digital bank; that provides a customer experience that is clear, convenient, and seamless.

Process Management enables easy, uniform and digital processes for execution of the "Making the Difference" strategy.

What you'll do


As ING Australia continues to grow, the Process Expert team sets up and improves end-to-end customer processes, leading projects throughout the bank to create strong foundations for growth and a scalable organisation.


Examples of recent projects:

  • Payments: Designing a new digital process to offer automated payments without manual handling needed
  • Setting up and implementing Operational Management practices in various operations domains.
Ready to do your thing?

Who you are
We look for enthusiastic team players who combine exceptional analytical skills with excellent change management skills and can demonstrate the following things:


  • A result enthusiast.
You're driven by goals and often ask yourself:

Why? Nothing holds you back from quickly finding and testing different solutions and tracking KPIs, determined to show lasting results.

-
A self-starter. You take ownership of your project from start to finish. From gathering information to safeguarding the results - you're in charge. You thrive by having responsibility, always take a structured approach and use opportunities to experiment. You make your own decisions and know exactly when to engage which stakeholder. You are pro-active.
-
A natural change leader. You have stellar interpersonal and coaching skills which enable you to really understand people's problems, create excitement for sustainable change rather than resistance and maintain a fun and collaborative work environment. You have the ability to challenge authority and speak up.
-
A charismatic presenter. You are passionate about engaging a group of people, leading and developing them to perform at the highest levels, either whilst giving the Orange Badge process improvement training (our in-house Greenbelt program) or facilitating a workshop.
-
An analytics ace. You heavily focus on solving problems, showing improvement and answering questions in a data-driven way. You look at an Excel and know how to get actionable outcomes and are a natural in presenting data in a comprehensive way. You know the right questions to ask and your phenomenal numerical insight helps you structuring problems finding true root causes and selecting the right solutions.
-
A strong communicator. You understand customers, employees and managers. You build relationships quickly, and engage stakeholders to influence decision making and priorities and you manage their expectations well.
-
Can do attitude. You are able to see ways forwards where others don't.
You know how to plan and prioritise. You have coordination and project management skills for running multiple concurrent initiatives. Outstanding execution capabilities and delivery of results

Your qualifications

  • You have a Lean Six Sigma Black Belt certification (or similar) with significant quantifiable project impact to demonstrate your ability to deliver results.
  • At least 3 years of proven experience with optimisation, process improvement, the Lean Six Sigma methodology or managing culture change.
  • You have an excellent academic track record, which we define as a Bachelor's degree or MBA in business, economics, finance or any sciencerelated fields
  • Demonstrated experience with analysing and presenting data; excellent skills with Excel, Minitab and PowerPoint.
  • Demonstrated experience with process mapping tools and governance around it.

What's in it for you?

  • Discounted ING Health Insurance
  • An additional Rest Day to support your wellbeing
  • An IMPACT day to volunteer on approved sustainability activity

About Us


At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged.

We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people th

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